My Apple return parcel lost at UPS - Please advise
I got in trouble with UPS and need help, advice.
5 days ago i dropped of my parcel (Apple return) with pre-paid shipping label at local UPS store.
Until now the status is "Label Created" which means that I did not drop it off, but I did and I have the drop off receipt.
1. I went to that UPS store and talked to the manager, he told me that they gave out all the parcels to the UPS driver and they have nothing left on the shelve.
2. I called many times to UPS and I cannot open a claim of lost item because UPS has not received the parcel (Status is just Label created) and they advised to speak with Apple.
3. I called Apple customer service and they, I beleive, opened Shipping Inverstigation claim but I was said that it will take a long time and she was not sure what will i get finally.
I am stuck now. My expensive parcel is somewhere, UPS store gave to UPS driver but UPS has not received it. Apple open a claim but nobody knows how long will take for them to figure out and provide me with refund.
Does anybody here had similar experience? What was the solution?
I am thinking if should I go to police station and claim there, maybe something shady is going at UPS store and my parcel was stolen there?