My CIBC Aeroplan Credit Card Application Adventure

joshnet wrote: ↑ I've been posting this in the Aeroplan thread, but didn't want to continue cluttering it. As well this is just a bizarre story so I wanted to share it.

I applied for the CIBC Aeroplan Visa Infinite Privilege on November 21st. For me I favor Aeroplan and Air Canada for my travel, and the CIBC card is superior for me over the Amex Reserve card I have. Upon applying I received an email with the subject "Thanks for your application." and contents of "Thanks for your interest in the:


Based on the information available to us, we are unable to continue your credit card application at this time. To meet with us about your CIBC credit card needs or other banking services, you can visit a CIBC Banking Centre by selecting "Book a meeting" and we'll be happy to help you. Please be aware, some of our banking centres are temporarily closed. Check online for hours of operation."

I should have known this was a bad sign since the card type field was empty. I also confirmed that a credit pull was done. Some time later I decided to call up and inquire about it, to which I was met with a "we don't see any application". They tried using the given reference number, my name, my email, everything. Couldn't be found. I thought "huh that's weird" and reached out on social to see if they could get any further information. I got more of the same until today,

"Our partners have advised that the reference number you were given was for a Simplii application to which they were unable to find an attached application."

So somehow either the email pulled an unrelated reference number, or the process somehow jumped over to Simplii and then the application got dropped because there ain't no Aeroplan over there. Absolutely bizarre.

Fine - now I'm in this just to see what sort of mess this is. I call up this evening to apply over the phone and get part way through the process with an individual until the call drops. I call back and the person informs me that they aren't doing Aeroplan applications over the phone and that they have no idea what the first person was actually doing. I... just can't even.

Maybe one day I'll find my way to a banking centre to apply, whilst ignoring sales attempts.

Am I just good at breaking financial processes and institutions, or is this just CIBC?

Vasyllaw wrote: ↑ I reported this issue somewhere in another thread. If you don't have any products with CIBC or you have an older account with them, you need to go to the branch and ask them to add your ID to the system. There is no way around this process. When they confirm and add your ID to the system, ask them to help you or call again and speak with the supervisor, they have enough authority to move things along. Good luck!

jmar6370 wrote: ↑ DP FWIW I had the CIBC visa infinite until last August when I cancelled due to no travel plans. A week or so ago I noticed that they had a no AF card that gave 10K AP points on first
purchase so I decided to give it a try. Went online and was approved right away but didn't hear any more until a couple of days ago when I got an email saying that
I was approved with 5K limit. Took them a week to process the application. Must be really busy.