My Rant on DHL
I was expecting a shipment delivered by DHL on Tue. Checking the status around 4pm, it says delivered. I go check downstairs - nothing. I go request proof of delivery.
The scribbled signature says "Joe". I'm not Joe. There is nobody named Joe working at my business. Not at my neighbors either.
Called DHL. After spending two days they replied "All good, was delivered correctly. Case closed. Thanks for choosing DHL". Huh? I was so pissed.
The seller naturally is reluctant to do anything, since the status says "delivered and signed for". And as a receiver I have no claim with DHL (except for the brokerage and HST bill). Only the paying party can demand anything from them.
Luckily the purchase was made through AliExpress so hopefully they can push the seller a bit. Still I hate to do that since they are not at fault.
And on top of that I'm in limbo as far as going forward. I need the product yesterday. I guess I could order anoher batch (probably from another supplier, I don't know if this one would be willing to sell to me. Who knows, they might be thinking it is a scam.) Would not be nice if I did order more, and they find the package after all. I end up with more than what I need. And waiting indefinitely is also not an option...
The amount is not huge, just over 300USD. Still, annoying.
The scribbled signature says "Joe". I'm not Joe. There is nobody named Joe working at my business. Not at my neighbors either.
Called DHL. After spending two days they replied "All good, was delivered correctly. Case closed. Thanks for choosing DHL". Huh? I was so pissed.
The seller naturally is reluctant to do anything, since the status says "delivered and signed for". And as a receiver I have no claim with DHL (except for the brokerage and HST bill). Only the paying party can demand anything from them.
Luckily the purchase was made through AliExpress so hopefully they can push the seller a bit. Still I hate to do that since they are not at fault.
And on top of that I'm in limbo as far as going forward. I need the product yesterday. I guess I could order anoher batch (probably from another supplier, I don't know if this one would be willing to sell to me. Who knows, they might be thinking it is a scam.) Would not be nice if I did order more, and they find the package after all. I end up with more than what I need. And waiting indefinitely is also not an option...
The amount is not huge, just over 300USD. Still, annoying.