Cell Phones

Name display missing

  • Last Updated:
  • Mar 28th, 2019 4:41 pm
[OP]
Newbie
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Aug 1, 2008
18 posts
8 upvotes
pickering

Name display missing

My wife is on zoomer, has been for 3 years, and always had name display and caller id (phone number) working, but about 2 weeks ago, name display stopped working for every name in her contacts list
When I call my wife using my cell, my phone number displays but not my name.
My contact name is in her contacts list,

Her phone is xperia X performance running android 8.
And I checked that her phone setting is enabled for caller id.
I also disabled and re-enabled the phone caller id, and performed a power on reset, still did not work,
I called Zoomer wireless and had them do a reset for her phone, still did not work,

any ideas to resolve this problem would be appreciated

Louis
6 replies
Deal Fanatic
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Mar 28, 2005
8106 posts
2052 upvotes
Cornwall, Ontario
Someone claimed they fixed that problem this way:

I just fixed this. Here's how (try with one contact to verify): go into the phone number field and delete everything except the 7 or 8 digits of the phone number (or 10 digits for US?). This means no plus sign, no country code, and no spaces. When you save a space will be inserted automatically for display only, and that's OK (as long as you don't add a space manually in the field).
[OP]
Newbie
User avatar
Aug 1, 2008
18 posts
8 upvotes
pickering
I tried with one contact and it did not work. Since all her calls inbound are not working any name display I suspect some global setting got changed. Maybe I need to reset her phone and start from scratch
Deal Fanatic
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Mar 28, 2005
8106 posts
2052 upvotes
Cornwall, Ontario
loumar wrote: I tried with one contact and it did not work. Since all her calls inbound are not working any name display I suspect some global setting got changed. Maybe I need to reset her phone and start from scratch
You posted that both you and Zoomers already tried a reset.
Did you go through all the options on the phone to see if you can find one that controls matching the CLID number to an entry in contacts and then displaying the name?

If the number displays but not the name, it's definitely an issue within the phone, not the network.
Deal Expert
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Nov 28, 2013
21096 posts
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Oakville
Definitely a phone issue, if the number is coming through fine. A factory reset may help.
[OP]
Newbie
User avatar
Aug 1, 2008
18 posts
8 upvotes
pickering
Thanks for input everyone I think I will have to initiate a factory reset on her phone (which I have not yet done), as the issue exists for all inbound calls
Deal Expert
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Nov 28, 2013
21096 posts
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Oakville
jackrabbit000 wrote: Why not give them a call first before you do the reset.
If my "them" you mean Zoomer, you might want to re-read the first post :P

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