Napoleon Customer Service. Failing so far.
Hi,
I purchased a Napoleon Phantom natural gas BBQ back in April.
Unfortunately it came with a chip on one of the cart door.
So far they sent me 3 replacement door and all had issues. Out of the 3 replacement door, 2 where not the same finish. The only one that was the same finish had a big scratch on it.
Now they are adamant that there is only one matt finish and that it's me the issue. Not impressed.
Attached are the pictures I took indoor with the same light.
https://flic.kr/p/2nrjhQB
The original is like the rest of the BBQ: Flat matt black with no texture or sheen.
https://flic.kr/p/2nrjqoK
The replacement they sent are textured and reflect light and supposedly it's my eyes playing trick.
https://flic.kr/p/2nrmN6R
Just wanted to share my experience with Napoleon Customer service so far...
I'm not sure what to do anymore.
I purchased a Napoleon Phantom natural gas BBQ back in April.
Unfortunately it came with a chip on one of the cart door.
So far they sent me 3 replacement door and all had issues. Out of the 3 replacement door, 2 where not the same finish. The only one that was the same finish had a big scratch on it.
Now they are adamant that there is only one matt finish and that it's me the issue. Not impressed.
Attached are the pictures I took indoor with the same light.
https://flic.kr/p/2nrjhQB
The original is like the rest of the BBQ: Flat matt black with no texture or sheen.
https://flic.kr/p/2nrjqoK
The replacement they sent are textured and reflect light and supposedly it's my eyes playing trick.
https://flic.kr/p/2nrmN6R
Just wanted to share my experience with Napoleon Customer service so far...
I'm not sure what to do anymore.
RFD-Anon member #001 - "Hi, my name is Amazing2 and I buy almost everything in the Hot Deals section... Except all that iStuff!"