Automotive

Need help with interior repair for Turo rental

  • Last Updated:
  • May 29th, 2019 2:32 pm
[OP]
Member
Jul 15, 2013
269 posts
5 upvotes
toronto, Ontario

Need help with interior repair for Turo rental

I rented a 2019 Lexus RX350 via turo but I damaged the interior with luggage. Does anyone know a third party that could do this repair with a reasonable price?
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16 replies
[OP]
Member
Jul 15, 2013
269 posts
5 upvotes
toronto, Ontario
Thanks but that works for vinyl but not leather...
Deal Expert
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Feb 11, 2007
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Oakville
Macspeed wrote: I rented a 2019 Lexus RX350 via turo but I damaged the interior with luggage. Does anyone know a third party that could do this repair with a reasonable price?
You probably have to replace that panel to completely fix it. Maybe a shop would re-wrap the leather on the part, but that might cost more and not look exactly the same.
Deal Addict
Aug 3, 2008
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Doesn't Turo cover damages to rented cars? At least that's what I thought.
https://support.turo.com/hc/en-us/artic ... es-my-car-
ANADA, GERMANY AND UK HOSTS
If your vehicle is covered by Turo’s Standard protection plan, you must report any new damage to Turo at http://www.turo.com/resolutions within 24 hours of the end of the trip in order for it to qualify for claims review.

After you file a claim, a Turo claims specialist will contact you within 24 hours. More details on the claims process are described in this FAQ article.

If you are a rental car company who has declined a Turo protection plan in order to offer your own rental insurance coverage to guests, you are solely responsible for processing your own damage claims through your insurance provider. Neither Turo nor its insurance partner is responsible for any damage or claim that arises from a trip booked through our platform for hosts who have declined a Turo protection plan.
It's great that you're thinking about owner, but isn't insurance is exactly for those situations?
Last edited by seafish on May 29th, 2019 12:32 pm, edited 2 times in total.
Deal Fanatic
Apr 5, 2013
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Macspeed wrote: I rented a 2019 Lexus RX350 via turo but I damaged the interior with luggage. Does anyone know a third party that could do this repair with a reasonable price?
I dont know what turo rental is, but last time I rented a car with interior damage (hole in seat cloth) the guy told me not to worry as they dont check the interior...I wouldnt stress it as they probably wont notice
Sr. Member
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Dec 7, 2011
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Toronto
Macspeed wrote: I rented a 2019 Lexus RX350 via turo but I damaged the interior with luggage. Does anyone know a third party that could do this repair with a reasonable price?
That can easily be repaired. I've had worst repaired. You need to find one of those interior trim repair guys that go from dealer to dealer. I don't think it'll cost too much to repair. It's amazing what these guys can do to match colour and texture. I was quite impressed.
[OP]
Member
Jul 15, 2013
269 posts
5 upvotes
toronto, Ontario
I thought so as well that Turo would cover everything. Apparently the premium insurance with 0 deductible does not cover interior damage.
[OP]
Member
Jul 15, 2013
269 posts
5 upvotes
toronto, Ontario
Turo is a car sharing company... individuals rent their own cars out... So the person wants me to repair it without going thru Turo claims but pickup the car, take it to the repair shop and drive it back...I will ask them to file a claim even if I pay more.
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Sep 9, 2012
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Macspeed wrote: Thanks but that works for vinyl but not leather...
Where is that panel located? Trunk? Door? If so then it’s definitely only vinyl.

The only leather in the vehicle is the steering wheel wrap, shift knob wrap, and seating surfaces (meaning the parts of the seat that touch your butt, thighs, and back - the seat sides are not leather). Any other soft touch surface that looks like leather is really just vinyl.

Since there are tears in the vinyl you might be stuck with having to replace the panel.
Deal Expert
Jan 15, 2006
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cardguy wrote: I dont know what turo rental is, but last time I rented a car with interior damage (hole in seat cloth) the guy told me not to worry as they dont check the interior...I wouldnt stress it as they probably wont notice
Turo is basically a private rental. The owner of the vehicle is renting it out via Turo. So since it's the owner of the vehicle that will be doing the inspection upon return, you bet he/she will see the damage.
[OP]
Member
Jul 15, 2013
269 posts
5 upvotes
toronto, Ontario
Its at the back of the front seat... magazine pocket.
CanadianLurker wrote: Where is that panel located? Trunk? Door? If so then it’s definitely only vinyl.

The only leather in the vehicle is the steering wheel wrap, shift knob wrap, and seating surfaces (meaning the parts of the seat that touch your butt, thighs, and back - the seat sides are not leather). Any other soft touch surface that looks like leather is really just vinyl.

Since there are tears in the vinyl you might be stuck with having to replace the panel.
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Feb 11, 2007
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Macspeed wrote: I thought so as well that Turo would cover everything. Apparently the premium insurance with 0 deductible does not cover interior damage.
From what I understand Turo makes a lot of money from insurance claims. Basically charging both the owner and renter for insurance, then only reimbursing the owner partially for repairs. Not sure if renter also has to pay for stuff like interior damage. If you do have to pay, it may be worth offering to pay the owner directly. Especially if he doesn't bother to fix it immediately.
Deal Addict
Aug 3, 2008
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Wear and tear is not covered. And renter is resposible for excessive damage to interior or mechanicle problems.
https://support.turo.com/hc/en-us/artic ... r-and-tear
However, guests are fully responsible for**, and Turo does not provide any protection to guests for:
  • any damage related to “misuse” or Prohibited Uses of the vehicle.
  • serious damage to the inside of the car, including gouges, tears, and punctures.
  • any
mechanical damage resulting from a guest’s negligence, intentional acts, or improper driving (e.g, clutch damage from rough driving, suspension damage from running over speed bumps at high speed or into curbs, etc).
Deal Fanatic
Sep 1, 2004
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In AB, our non-owned coverage is called SEF27. I would not get a Turo vehicle if you don't have this coverage under your own auto policy as Seafish pointed out even Turo's Premier coverage sux.

As far as I know, credit card LDW doesn't cover Turo.
Last edited by Xtrema on May 29th, 2019 1:53 pm, edited 1 time in total.
[OP]
Member
Jul 15, 2013
269 posts
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toronto, Ontario
Color Glo GTA quoted me 180 for the repair.
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Macspeed wrote: Its at the back of the front seat... magazine pocket.
For sure it’s not leather then. Still won’t be a cheap $20 fix, but will be cheaper than if it really was leather. As suggested by another post you should be able to find a repair guy, but I’d also suggest just getting a quote on the part itself.

Sometimes the part is ridiculously priced and repair makes sense, but surprisingly I’ve found some cases where simple part swap is cheaper than a repair.

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