Nespress customer service?

GOOGLE = nespresso vertuo leaks

You’ll find it’s a pretty regular problem

GOOGLE = nespresso vertuo leaks

You’ll find it’s a pretty regular occurrence = problem

In the past when I had problems with my original Essenza, they sent me a new one as well as a container to return my old one. But that was then . . .

Obviously, they want to sell you coffee but you won't buy any unless your machine is working! It is disturbing to hear of your experience. I don't know if the Nespresso outlets take machines for repair or replacement.

I actually have my own Vertuo Next on the shelf, not because of leaking but because I have gone back to drip brewing for while. The only problem I had with the Vertuo is that the head would get dirty, so that it could not read the barcode and would not start. I was able to clean it with a Q-Tip a couple of times. But obviously the spinning extraction mechanism is complicated and not as robust as the original ones. I am sure I ran 500+ capsules trough my Essenza with only a couple of descalings, and it still works fine.

Let us know if you get to the bottom of this!

If you're wondering more about their phone lines... When I had previously called Nespresso, I found their phone lines to be of poor voice quality (to the point where the reps and I had trouble hearing each other). It didn't seem to affect only one call. The issue with their phone lines seemed consistent every time I called.

Use chat, don't call. I've used their chat function and their customer service has been pretty good in my opinion.