Network Printing issue - to Brother 9330
Hello all,
I have tried googling this issue to try to resolve it and I am still running into problems so not sure what to try next.
Basic issue, small business, have 3 machines total. One is Windows 10 and the other two are Windows 7. Printer (Brother 9330) had worked fine for many years. Never a problem to print over the network (wifi) or hard wire. Currently just have it set on wifi. Something happened and it started showing the printer as offline even though it is connected to wifi, generates an IP address, says it is "ok" connection, etc. I can ping it from one of my computers (windows 10), I can access the web portal for the printer on that computer as well. I can't seem to print to it though (says it is offline). But, when I run the command prompt in admin I am able to stop/start the print spooler and then it will work for a while to print to the printer. On the two windows 7 machines I can't even ping the printer. The web portal doesn't work either on those two machines.
I figured maybe it was an issue with the network settings on the printer so I even did a factory reset on it and re-connected to wifi but everything seems to be acting the same as before.
Any suggestions on where to go from here?
EDIT - Looks like I may have fixed the issue by adding the IP address of printer directly to the printer configuration. Weird that it worked fine before with no additional configuration of IP address on any of the computers. May have something to do with the WSD part of Microsoft.
I have tried googling this issue to try to resolve it and I am still running into problems so not sure what to try next.
Basic issue, small business, have 3 machines total. One is Windows 10 and the other two are Windows 7. Printer (Brother 9330) had worked fine for many years. Never a problem to print over the network (wifi) or hard wire. Currently just have it set on wifi. Something happened and it started showing the printer as offline even though it is connected to wifi, generates an IP address, says it is "ok" connection, etc. I can ping it from one of my computers (windows 10), I can access the web portal for the printer on that computer as well. I can't seem to print to it though (says it is offline). But, when I run the command prompt in admin I am able to stop/start the print spooler and then it will work for a while to print to the printer. On the two windows 7 machines I can't even ping the printer. The web portal doesn't work either on those two machines.
I figured maybe it was an issue with the network settings on the printer so I even did a factory reset on it and re-connected to wifi but everything seems to be acting the same as before.
Any suggestions on where to go from here?
EDIT - Looks like I may have fixed the issue by adding the IP address of printer directly to the printer configuration. Weird that it worked fine before with no additional configuration of IP address on any of the computers. May have something to do with the WSD part of Microsoft.
Last edited by YLSF on Feb 8th, 2019 8:57 am, edited 1 time in total.