New car damaged in transit. Can decline to buy it and can i get my deposit back?
I bought a new car from BMW dealer. The car did not arrive on time and the dealer told me that the car was damaged in transit. There is a dent on the front of the car and they have sent it to body shop to fix. The sales person said he doesn't know how serious it is as he did not see the car. I don't feel comfortable getting a car which has been damaged. What should I do? Can I decline to purchase a car from them?
Update: Dealer showed me the picture. It turns out not to be a dent in the front of the car. The whole back window is completely broken and glass falls all over the trunk. There is also a dent on the back of the car located close the window. I see the car after being fixed and it seems new to the eye. I also get the internal report on the fixture from the dealer, the back window has been replaced completely, the back window wiper and the dent are fixed. The total cost of the fix is more than 3000. The carproof shows nothing.
Now the dealer offered me 1000 discount if I take the car.
Should I take it?
Update: Dealer showed me the picture. It turns out not to be a dent in the front of the car. The whole back window is completely broken and glass falls all over the trunk. There is also a dent on the back of the car located close the window. I see the car after being fixed and it seems new to the eye. I also get the internal report on the fixture from the dealer, the back window has been replaced completely, the back window wiper and the dent are fixed. The total cost of the fix is more than 3000. The carproof shows nothing.
Now the dealer offered me 1000 discount if I take the car.
Should I take it?
Last edited by mitchieyy on Jan 20th, 2017 12:27 am, edited 2 times in total.