New Dell laptop sent from Dell Returns

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May 14th, 2020 10:51 pm

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May 14th, 2020 7:32 pm

MorePower [OP]: Jr. Member; Oct 6, 2007; 106 posts; 8 upvotes

May 14th, 2020 7:32 pm

New Dell laptop sent from Dell Returns

I purchased a new laptop from Dell.ca and when I received it the FROM label says DCR - Dell Returns in Richmond Hill. I looked them up and noticed they deal with refurbished products etc. Is this just a distribution warehouse or did I get a refurbished laptop from them? I sent Dell an e-mail for an explanation but haven't received any replies yet.

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May 14th, 2020 7:46 pm

jeff69dini: Deal Addict; Apr 2, 2007; 1162 posts; 211 upvotes

May 14th, 2020 7:46 pm

I think its probably from one a customer returned either opened or not, same as if u buy say something at walmart and its taped up on the shelf

May 14th, 2020 8:09 pm

tablo13: Deal Addict; Aug 30, 2011; 1946 posts; 630 upvotes; Edmonton

May 14th, 2020 8:09 pm

No, that's just the returns address for when a product gets returned, like when you refuse delivery for instance.

For example, Amazon.ca packages all have a return address of Mississauga no matter if it ships from Calgary, Vancouver, or Mississauga.

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May 14th, 2020 8:11 pm

wearysky: Deal Expert; Nov 28, 2013; 20237 posts; 9642 upvotes; Oakville

May 14th, 2020 8:11 pm

The from address doesn't necessarily mean that that is where it was sent from... It could just be the address that it needs to be sent back to if you are going to return it. You can usually tell from the box that the laptop is in if it has been returned and resealed...

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May 14th, 2020 9:26 pm

l69norm: Deal Expert; Jun 12, 2007; 17174 posts; 5588 upvotes; London

May 14th, 2020 9:26 pm

MorePower wrote: ↑ I purchased a new laptop from Dell.ca and when I received it the FROM label says DCR - Dell Returns in Richmond Hill. I looked them up and noticed they deal with refurbished products etc. Is this just a distribution warehouse or did I get a refurbished laptop from them? I sent Dell an e-mail for an explanation but haven't received any replies yet.

I think this was discussed in another RFD thread. All new stuff ships with that "from" address

did-dell-sell-me-returned-refurbished-m ... #p31681648

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May 14th, 2020 10:35 pm

MorePower [OP]: Jr. Member; Oct 6, 2007; 106 posts; 8 upvotes

May 14th, 2020 10:35 pm

OK, thanks guys. Now it makes sense.

May 14th, 2020 10:51 pm

tablo13: Deal Addict; Aug 30, 2011; 1946 posts; 630 upvotes; Edmonton

May 14th, 2020 10:51 pm

Also, from my experience, Dell ships from their Texas headquarters through Purolator. Some other courier does the shipping from US to Canada, and Purolator is the last mile courier. I have had to purchase other laptops in the past that isn't a Dell instead because Dell wanted me to wait a month or more for delivery.

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