New Enbridge login through Okta and bill delay

alpovs wrote: ↑ My Enbridge bill usually arrives (notification by email) on the 1st-4th day of every month. It just occurred to me that this month I didn't receive that notification. I went online to see what's up and when I got to the login page I was no longer on the Enbridge domain but was on okta.com (enbridgegas.okta.com). My browser didn't offer automatic login since the domain is different. After some hesitation I decided that it wasn't a man-in-the-middle attack (nor woman-in-the-middle ). I provided my credentials, it offered me to "create an account", which surprised me, link my phone for account recovery SMS's, select a verification picture, and asked if I wanted to activate a 2FA.

Then surprisingly it took me back to enbridgegas.com to the usual account area where nothing seemed to have changed. But the new bill wasn't there. It seems to be late and I wonder if the two events are related.

When I logged out it took me to enbridgegas.okta.com again and automatically took me back to enbridgegas.com.

I wonder if the same happened to anyone else. If not this may be a heads-up. I am surprised that Enbridge didn't warn about this change by email or mail.

P.S. I never heard of Okta before.

LttlScamp wrote: ↑ Okta is a very large identity management company that many businesses use to manage the login identities for their employees and customers. They help companies provide a Single Sign On experience between different applications and services that might have separate directory services for their authentication.

One of their features is providing MFA for extra security. It looks like Enbridge is leveraging Okta now to provide their customer login and MFA services.

They probably should have announced it so people would be aware to update their password managers, etc.

georvu wrote: ↑ Got the okta 2FA option.

Also, got email last week that bill ready as per usual. We provide meter readings every month and bill is a doozy. Wait till Jan and Feb bills!!

alpovs wrote: ↑ My bill is still not there, 12 days late. The last one was on Nov. 1. I also provide meter readings every month as they kind of stopped sending the readers. They estimate and later compare your usage to last year's when it was improperly estimated. LOL! I started to provide readings myself. Occasionally meter readers show up. I see them on my cameras. Last month someone came but no bill. Go figure.

alpovs wrote: ↑ My bill is still not there, 12 days late. The last one was on Nov. 1. I also provide meter readings every month as they kind of stopped sending the readers. They estimate and later compare your usage to last year's when it was improperly estimated. LOL! I started to provide readings myself. Occasionally meter readers show up. I see them on my cameras. Last month someone came but no bill. Go figure.

alpovs wrote: ↑ 20 days later still no bill for me. It was due on the 1st. Looks like they decided to skip it this month. No communication, nothing. Oh, I miss Union Gas.

georvu wrote: ↑ Did you set up online account and try submitting meter reading?

Friends of ours also not receive bill.

Doubt they will charge late charge since issue on their side but could estimate or just pay bit more then last year same time.

alpovs wrote: ↑ Of course, my online account was set up years ago and I actually submit readings every month because otherwise they overestimate the consumption and they rarely read the meter themselves. I don't expect late charges because I wasn't late on payments. But some communication from them on the delayed/skipped bill would have been nice. It seems I am not alone as you mentioned. Maybe their computers are tired issuing bills.

Sarc wrote: ↑ I logged in through Okta and it returned a 500 error when redirecting back to Enbridge. Going back to the home page gives me a logged in status but there's no account information. It doesn't know my address or account number. It's like partially migrated account or something. Well, here's hoping they figure it out at some point. Must be fun for those working on it!

Sarc wrote: ↑ I logged in through Okta and it returned a 500 error when redirecting back to Enbridge. Going back to the home page gives me a logged in status but there's no account information. It doesn't know my address or account number. It's like partially migrated account or something. Well, here's hoping they figure it out at some point. Must be fun for those working on it!

juharris wrote: ↑ I had issues too. I think it's because I used a gmail address with a "+" sign in it. I called their number from https://www.enbridgegas.com/contact-us (1-877-362-7434) and got them to change the email address and I was able to login.