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Deal Addict
Feb 7, 2005
4352 posts
1005 upvotes
newlyborn wrote: I sincerely appreciate all the feedback . If anyone is in need of urgent help / advise please feel free to reach out to me at 416-992-2333. I do check RFD messages often as I get chance but phone is certainly faster way to get the response.
Do you serice south east Mississauga?
Suspended on May 21,2020 for 90 days by Mars2012 . Still serving sentence .
Member
Sep 23, 2010
247 posts
40 upvotes
As this community helped me out big time when I was in a jam (several times over the years), I want to make sure I can give back a little as well. I would like to share my very recent experience with an air conditioning issue and resolution. Here is both my quick, two sentence, feedback for those who just want the punchline, followed by my longer full story for those looking for more details.

In short, this is not a recommendation on which equipment to go with, as mine is too new yet to offer any real feedback, but rather on who I recommend contacting if you have an issue. I just had my AC replaced and I would highly recommend Ash from Fair Deal Heating & Air Conditioning. He's on RFD as @newlyborn

Now, here's my long story, I do hope it helps at least one other person.

Tuesday, June 30th, I came home in the early evening to find my house several degrees warmer than it should have been, despite the air conditioner being on. After investigating a little, I found the cooper line outside to the condenser covered in ice, and the same in the basement where the line came away from the coil. A little internet research told me I likely had a leak in the system and no longer had sufficient coolant, which I couldn't simply recharge given it used R-22. Long story short, time to replace the AC. But of course, it's Tuesday night before Canada Day as we are headed into at least a week long heatwave.

After a little research on RFD Wednesday morning, in addition to leaving a couple of messages for a few of the bigger companies, I decided to text @newlyborn on WhatsApp, given some strong recommendations for his company Fair Deal Heating and Air Conditioning. Despite it being 10:20am on Canada Day, Ash texted me back within 2 minutes (no exaggeration) asking if he could call me in 10 minutes. We talked for almost 30 minutes about the issue I'm having, some specifics about my home and what I'm looking for and then he answered a bunch of my questions and provided me some options and recommendations, as well as a quote on what sounded like the right system for me. Based on the positive reviews I had already read and the fact that he got back to me right away, on a holiday nonetheless, I did something I have never done before and booked the work with Ash right away without shopping around or getting competing quotes. He was able to schedule my new AC installation for Friday morning at 10am. If you don't want to read further, I'll sum up by saying I'm glad I did.

This is where it gets even better. Within 10 minutes of getting off the phone with Ash, he texted me the details, including full model number, of the AC unit we had discussed, so I could research the specifics and make sure I was comfortable with this one. Less than an hour later, he calls me back, tells me he's at his supplier and they should be able to get the unit the next day for my Friday AM install, but of course, can't be 100% sure until the equipment is in his hands. But then he also offers me the option of using a similar, but slightly more expensive unit, which they had available immediately. He also said he would honor the quoted price regardless of which unit I wanted and he sent me the details of the second unit as well. I did some quick research and selected the unit that was available right now, to essentially guarantee nothing would delay my install and because it wasn't increasing my cost. He picked up the unit for me right then. Again, this is all happening on a holiday.

Thursday morning I get a few call backs from some of those other companies I left messages for the day before and two of them agree to send someone out to look at my system and provide me with a quote later that same day. I figure, why not, peace of mind, I'll at least have 3 different quotes to compare. None of the quotes were apples to apples, but here is what they looked like.
Of the other two, Company 1 came the closest to quoting me on something similar to what I was already getting. They tried to pressure me into signing right away by offering me 'great discounts', which were still roughly $1,000 higher than what I was already booked for. In all fairness, not the exact same equipment, but similar enough that the price difference should have been very small.
Company 2 was very much interested in overselling me on all kinds of 'bells and whistles', such as air purification systems, two-stage AC units and thousand dollar thermostats. The sales person obviously was more of a 'sales person' than a 'technical person' as well, as they did not really know the equipment outside of specifically what they sold. They were also more interested in showing me texts from other happy customers than focusing on my situation. Their lower quote, with less bells and whistles, was also nearly double Fair Deal's quote (their high-end quote was almost triple). Again, not quoting on the same things, but I found it interesting how focused on up-selling they were.
One other note, both bigger companies were not shy about 'scare tactics'. Basically warning that if I go with a smaller company, the company probably won't be around in the future if I need them, or they won't respond to me quickly if I have a problem. I found it a little funny, since the "small company" I was going with already showed a level of responsiveness and customer service that exceeded my expectations and my experience with both bigger companies.
I was now even more satisfied with my choice to select Ash and Fair Deal.

Back to my experience with Fair Deal. While Company 2 was still at my house, Ash called and asked if I would be okay if his team came by in about an hour to look at my install and if simple, to do it right away. I, of course, said yes. Raj and his son got to my house around 5pm and after examining my situation, realized this install was going to be quite complicated, as they needed to run new cooper piping and I had a finished ceiling in the basement that they were not keen to damage. They took stock of everything they would need and we agreed to stick to the original install the next morning, as it was going to take a while (and I didn't love the idea of them working til midnight, although based on some other's reviews, I'm sure they would have if I was desperate). Sure enough, they arrived exactly at 10am Friday, already had everything they needed and set to work right away. They were very professional, obviously knew what they were doing and didn't mind me hanging around and asking questions (although I'm sure every professional actually hates this...they did not give me that impression once). They did a very neat and tidy job and were very good about cleaning up along the way. It took them 6 hours on Friday and I couldn't be happier with the work done! Ash followed-up with me after they left to inquire about how satisfied I was. He also followed-up with me again this morning to make sure everything was working to my expectations.

Obviously, as my new AC is less than 1 day old right now, I can't speak to the longevity of the equipment, but my intention with this review is to possibly help others find a great company to work with regardless of which equipment you are interested in. Based on my experiences alone, I would absolutely recommend Ash and Fair Deal Heating and Air Conditioning to my friends and family. Hope this helps!
Sr. Member
Jun 12, 2009
808 posts
267 upvotes
vrscdx wrote: How old/drafty is your house? Even with the furnace fan running all the time, it's just circulating the same air in the house. With the HRV you are bringing fresh air in, and removing stale air at the same time.
Newer (2007+) houses are built very tight so you need a HRV to exchange the air, but older houses won't benefit as much since they are drafty and air will naturally exchange (stack effect).

My house has a HRV installed from the builder, and there was no duct modification needed, they installed one duct to the air return, and the other duct closer to the furnace but still in the air return. If you look at this picture, mine is installed like this, however my HRV IS interlocked with the furnace, so there is no airflow "short circuit"

Image
Thanks for the image, it really helped me visualize the setup.

Q: (1) how far apart are the two pipes and (2) what is the distance between furnace (filter) and fresh air intake?
Sr. Member
Oct 6, 2007
693 posts
37 upvotes
Toronto
Contacted newlyborn to install my humidifier, very satisfied with the work. My new HVAC service to go to!
Newbie
Jul 4, 2020
4 posts
6 upvotes
Well just had Ash over from Fair Deal heating and aicon. Was considering replacing both Ac unit and furnace at same time.. Ash explained that in his experience we should just do the air conditioner unit only as our furnace was still in decent shape!

What an honest nice gentlemen to deal with.

At the drop of a hat on a Sunday evening at 930pm, he drops everything and comes over to get the quote done as to give us options on the possibility of new air conditioner models. Still waiting for the quote obviouy, but wanted to recognize the absolutely OUTSTANDING customer service skills this man has. Thank you Ash, I look forward to seeing your quote!

Have a great week everyone! If we decide to go for it, I'll update the post on here to complete the process!

Thanks again to these other RFD peeps, wouldn't have found Ash and Fair Deal HVAC without you guys!
[OP]
Deal Guru
User avatar
Mar 13, 2004
10871 posts
2703 upvotes
Toronto, Ontario
Great to hear! Hope it works out and you are able to take advantage of his great customer service.
Joliballs wrote: Well just had Ash over from Fair Deal heating and aicon. Was considering replacing both Ac unit and furnace at same time.. Ash explained that in his experience we should just do the air conditioner unit only as our furnace was still in decent shape!

What an honest nice gentlemen to deal with.

At the drop of a hat on a Sunday evening at 930pm, he drops everything and comes over to get the quote done as to give us options on the possibility of new air conditioner models. Still waiting for the quote obviouy, but wanted to recognize the absolutely OUTSTANDING customer service skills this man has. Thank you Ash, I look forward to seeing your quote!

Have a great week everyone! If we decide to go for it, I'll update the post on here to complete the process!

Thanks again to these other RFD peeps, wouldn't have found Ash and Fair Deal HVAC without you guys!
0_o
<_<
>_>
Jr. Member
Feb 22, 2008
120 posts
9 upvotes
Would also recommend Ash from Fair Deal heating. He made himself available very quickly to come to the house and give me a quote on a new ac with a price better than the 3 other quotes I had. His team was able to come over the very next day on a Friday evening to install before the weekend which was amazing and a relief to the family considering the ecobee was reading 30C inside that day.

Thanks again Ash for the prompt response and service!
Deal Addict
Feb 10, 2006
2253 posts
275 upvotes
Kitchener
FastFret wrote: Thanks for the image, it really helped me visualize the setup.

Q: (1) how far apart are the two pipes and (2) what is the distance between furnace (filter) and fresh air intake?
If you are going down the path look at erv units. They are similar to hrv but offer slight difference between the two.
Newbie
Oct 1, 2007
50 posts
7 upvotes
I'm not regularly on RFD as much as I used to be, but it's still the first place I check when I have any big purchases or expenses. This group has not failed me yet with good recommendations.

Not sure if it's because this year more folks are at home and the AC units are getting a tougher workout or it's just that hot that they don't get a break but many folks that I work with have recently had AC issues. My colleagues were the first people I spoke to when my AC unit decided to stop working over the weekend. I was preparing myself for this to be VERY expensive. I started to also do my own research on RFD and other places so I could familiarize myself with what is the current types of AC units. RFD community you all steered me to @newlyborn (Ash).

I saw all the comments and recos, but they were kind of a little too good to be true. But I was hot and trusted that you folks wouldn't say such things if there wasn't some element of truth to it. When I messaged Ash on Sunday morning, he responded back right away (which I didn't notice) but he called me shortly after to ask what the issue was and how he could help. Asked some standard questions and then gave me a rough quote, told me he could guarantee a Wednesday new install, but could possibly move it up to Tuesday and said he would want to swing by the day before to make sure he knew the layout and bring everything they needed. Ash followed up in the afternoon to see if he could come take a look at the specs for the furnace so he could make sure he gets the right unit. He promptly came when he said he would, very professional. He commented that the job might be complex for two reasons, the first being our AC unit is on the opposite wall from our furnace (the furthest away it could be) and secondly when the basement was finished they folks who did the work didn't leave much space around the furnace to work. Both meant they might need to cut into the drywall to gain access to what they needed to replace the unit. He also went out to take a look at the unit to see how old it was and the shape it was in, it was 10 SEERS (a huge difference from the 13 that is the minimum for AC units) and 17 years old!

I gave Ash the go ahead to proceed and come due the install on Wednesday since some of the other folks wouldn't even pick up the phone on Sunday or were booking pretty far out. The quoted price was about where I expected and lower than what my colleagues told me they had spent for their jobs.

Now we wait and hope it doesn't get too hot while we have no way to cool ourselves.

Monday night Ash messages me to see if we'll be home Tuesday because he can come early! Obviously I said to come by and give us some relief to all this crazy heat. The crew came Tuesday morning, and reiterated that the job was complex and that they will probably have to cut up my drywall. I told them to do what they needed to do to fix the unit and we'll deal with the drywall after. I went back to work and tried to ignore the fact that I was going to have to find a contractor next to fix the drywall. FAST FORWARD a few hours, the air is starting to cool in the house and what the heck?!.....there is ZERO damage to the drywall. The crew did some crazy work to disassemble, make changes and reassemble to keep all the drywall from being damaged! Absolutely amazing!

Ash followed up immediately to check in and see if we were happy with the work and see if everything met our expectations. Absolutely fantastic work ethic from Ash and team! Highly recommend that if you are looking for an HVAC crew to give Ash a call at Fair Deal first. I know I'll be calling them in the fall when we look at replacing the furnace humidifier unit.

Thanks Ash for saving us from melting in this heat wave.
Deal Addict
Jul 22, 2002
2522 posts
357 upvotes
Durham Region
Just wanted to give Ash and his crew an A+ rating. Very professional and very much available for questions or concerns. They just finished a new AC install, and so far so good!
Newbie
Jul 4, 2020
4 posts
6 upvotes
Just an update to my original post about getting a quote;

After receiving the best customer service I have ever received in my life I wanted to post this, in addition to my original post.... Here goes;

So I called Ash from Fair Deal Heating and Air-conditioning on Saturday July 4th, 2020 about my failing air-conditioning system. I had done quite a bit of research over the past few years and tried to diagnose my system and even had a few other techs out to get my AC blowing cold again. Well turns out R-22 refrigerant is obsolete as of Jan 1, 2020, so I decided to give Ash a call to get a quote on a new system.

I couldn't believe it, but after a brief phone call we got to talking about my system and I went him some pictures of my setup of the AC, coil unit and the furnace. I asked for a quote of a replacement AC, and furnace. The quote Ash gave was very competitive for higher end equipment than the competition.

After a few back and forth messages with Ash, and with him answering all my questions, I decided to go forward. Ash suggested a Lennox or Carrier unit, which I was totally comfortable with after my research, both great brands and he left the decision to me, to go with his suggestion or any other brand of my choice.

Ash picked up the units and sent me models numbers so that I could read up on my new equipment. I was completely and utterly impressed with his ability to respond to my questions and to suggest what would be best for my situation.

Ash stopped by the house before install and suggested we don't replace the furnace saving me a ton of money. He suggested just replacing the AC unit and the coil explaining that I could easily get another 10 years out of my furnace and that he believed it was in good shape. He could've sold me a furnace and I would've bit. Nice to find honest people out there these days! Thank you Ash!

So being in the midst of a heat wave, Ash said they were booking in for the following Monday. I was happy with that, but he had said he would try and squeeze us in if the opportunity arose. Well that happened, and he even worked around my work schedule! Installers came at 5pm Tuesday, July 7! Wow, is all I can say… oh and thank you for helping me get through these sweltering hot days of 31'C!!!

Install was completed while I was at work and my wife called me to tell me everything was cleaned up nicely, she was happy and the house was starting to cool! What would've taken 6 hours to cool before, took less than 2 with this new equipment!

Huge thank you to Ash and his team at Fair Deal, you have a customer for life here!

Use these guys, you will be extremely happy, value for money, best customer service and correspondence ive ever experienced in my life, absolutely awesome! Great company here!
Newbie
Oct 3, 2012
2 posts
5 upvotes
Toronto
Just like to share my experienced on replacing water heater (20 yr), AC (20 yr) and furnace (30+ yr). We live in an old Toronto house, which is low basement ceiling and narrow staircase.

We got Ash from Fair Deal Heating and Air Conditioning to replace all this equipment within 2 days.

It was a challenge job, part of the air duct need to be rebuilt. Especially the lower basement ceiling, crew got hit number of time (sorry). Water and gas pipes were relocated to fit and new units.

Job well done, professional and very good communication. Now we can enjoy nice cool day in house.
Images
  • new AC.jpg
  • new water heater and furnace.jpg
  • old AC.jpg
  • old water heater and furnace.jpg
Newbie
Aug 16, 2007
27 posts
5 upvotes
Short story.... Ac unit died. I figured out there is a leak some somewhere. ...not sure if it inside /outside. House is 21 years old and the AC unit
Like any home owner you do your research and RFD is always part of it.
Get 4 quotes ranging in price. Market value.
Ash from Fair Deal Heating and Cooling. Not only the best price ( and better equipment) but was able to answer all the question with honest feedback and solutions. Plus solve the problem of moving the location of my AC unit.
None of the other quotes i got were concerned about the location of the ac unit.
I ending up getting my furnace and AC unit replaced. (I knew the furnace needed to done too)
VERY happy with the work.
Thanks

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