New iPhone 12 from Bell appears to be locked
Everything went smoothly porting my number from FIZZ to Bell. One I returned home, I tried moving the eSIM for my second line (voice/text only with with Freedom Mobile), and the new phone would not accept the plan when I scanned the QR code generated on the Freedom My Account page (The code worked fine to re-add the plan to my old iPhone, so not a Freedom problem).
I tried put the old FIZZ physical SIM in the iPhone, and I got a SIM Not Supported message. Digging in the settings Unger Geenral --> About, the Carrier Lock setting says "SIM Locked". I went onto the Bell MyBell account website, and used the "Unlock Phone" link on the device page. If I enter the IMEI for the physical SIM, the system says it cannot find the IMEI (Error DE01). If I enter the IMEI for the eSIM, the system says the IMEI was found but that it cannot be unlocked (Error DE04).
I'm certain the CRTC no longer allows the sale of locked phones, so this surely can't be intentional. Is this a glitch? Does it get unlocked shortly after purchase (it's been about 15 hours)? I remember hearing of phones being locked during shipping to deter thefts.
The phone is far less useful to me if I cannot add my second Freedom Mobile line. And regardless, it's not permitted to sell locked phones in Canada, so this should not happen.