Why am I not receiving Caller ID Name information on all incoming calls?
CNAM lookups are dependent upon your VoIP service provider--and not the Obihai ATA.
Freephoneline doesn't do CNAM lookups (I.E., Freephoneline doesn't lookup the name of the caller, using the incoming phone number, in an external database). Unless CNAM is being sent by the call provider, which often is not the case with cellular calls, only the phone numbers are going to appear. CNAM lookups cost money, and for a moderately priced one time fee, FPL isn't going to do CNAM lookups.
http://forum.fongo.com/viewtopic.php?f= ... 68&p=25678 (a lot of replies in that thread are incorrect; CNAM will show up if it's sent by the provider)
"Just a reminder, as has been provided in other threads, when the call display feature is enabled, it will only show the information that is being sent by the provider. If that provider only sends a number, we can only display a number. This is especially common for cell phone providers and a number of digital service providers."--Fongo_mike"
So, with an incoming call to your FPL #, an incoming phone number will appear on your callerid, but a name only shows if that info is also sent by the provider. Other VoIP services typically charge a fee per call to do a lookup in a CNAM database (phone number is queried for a name in a database). FPL doesn't offer that option. If CNAM info is passed on by the provider, FPL will display CNAM.
With VoIP.ms, CNAM is only guaranteed with Premium routes.
Google Voice doesn't support outbound CNAM. If something ever displays in the name field from a GV call, the CNAM info was populated by the recipient's service provider, which would have likely done a CNAM lookup from a database. You cannot simply add your name either for your name to show up when using GV. You may be able to get your name listed in a CNAM database (often by paying), but there's no guarantee the provider being used by the person you're calling is using that database. Refer to http://classroom.synonym.com/comes-up-c ... 13680.html
GV also doesn't support inbound CNAM.
If you want CNAM lookups with Google Voice, you might want to look into Google Voice Gateway: https://simonics.com/services/
Google Voice Gateway costs a one time fee of $5.99 USD per Google Voice account, and it will allow you to use Google Voice on any SIP device. In other words, you can use GVG on any ATA. Consequently, you don't necessarily need an Obihai ATA to use Google Voice. But with GVG, you're using a third party service to connect to your Google Voice account; you're introducing an additional point of failure in the event GVG's SIP servers ever go down.
Freephoneline, VoIP.ms, Anveo, Callcentric, etc. support outbound and inbound CNAM.
But FPL will not do CNAM lookups (which cost money).
CNAM lookups are dependent upon your VoIP service provider--and not the Obihai ATA.
Freephoneline doesn't do CNAM lookups (I.E., Freephoneline doesn't lookup the name of the caller, using the incoming phone number, in an external database). Unless CNAM is being sent by the call provider, which often is not the case with cellular calls, only the phone numbers are going to appear. CNAM lookups cost money, and for a moderately priced one time fee, FPL isn't going to do CNAM lookups.
http://forum.fongo.com/viewtopic.php?f= ... 68&p=25678 (a lot of replies in that thread are incorrect; CNAM will show up if it's sent by the provider)
"Just a reminder, as has been provided in other threads, when the call display feature is enabled, it will only show the information that is being sent by the provider. If that provider only sends a number, we can only display a number. This is especially common for cell phone providers and a number of digital service providers."--Fongo_mike"
So, with an incoming call to your FPL #, an incoming phone number will appear on your callerid, but a name only shows if that info is also sent by the provider. Other VoIP services typically charge a fee per call to do a lookup in a CNAM database (phone number is queried for a name in a database). FPL doesn't offer that option. If CNAM info is passed on by the provider, FPL will display CNAM.
With VoIP.ms, CNAM is only guaranteed with Premium routes.
Google Voice doesn't support outbound CNAM. If something ever displays in the name field from a GV call, the CNAM info was populated by the recipient's service provider, which would have likely done a CNAM lookup from a database. You cannot simply add your name either for your name to show up when using GV. You may be able to get your name listed in a CNAM database (often by paying), but there's no guarantee the provider being used by the person you're calling is using that database. Refer to http://classroom.synonym.com/comes-up-c ... 13680.html
GV also doesn't support inbound CNAM.
If you want CNAM lookups with Google Voice, you might want to look into Google Voice Gateway: https://simonics.com/services/
Google Voice Gateway costs a one time fee of $5.99 USD per Google Voice account, and it will allow you to use Google Voice on any SIP device. In other words, you can use GVG on any ATA. Consequently, you don't necessarily need an Obihai ATA to use Google Voice. But with GVG, you're using a third party service to connect to your Google Voice account; you're introducing an additional point of failure in the event GVG's SIP servers ever go down.
Freephoneline, VoIP.ms, Anveo, Callcentric, etc. support outbound and inbound CNAM.
But FPL will not do CNAM lookups (which cost money).