No daily email notifications

Dec 7th, 2019 10:33 am

#1

yyzrfdman [OP]: Jr. Member; Sep 26, 2009; 137 posts; 17 upvotes

Dec 7th, 2019 10:33 am

I am subscribed to several threads where I have indicated (in the user control panel) that I would like to receive daily emails with all new posts. These subscriptions used to work perfectly. For the last few weeks, I have not received any updates, even though several of the threads have been very active during that time. Anything I can do to fix this?

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Dec 8th, 2019 10:32 am

#2

TomRFD: Administrator; Jun 17, 2013; 14616 posts; 27477 upvotes; Scarborough

Dec 8th, 2019 10:32 am

Are you revisiting the threads after receiving the email alerts?

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Dec 9th, 2019 2:15 pm

#3

yyzrfdman [OP]: Jr. Member; Sep 26, 2009; 137 posts; 17 upvotes

Dec 9th, 2019 2:15 pm

Sometimes yes, sometimes no. how Is that related? The daily notifications used to be delivered regardless of whether I visited the site or those particular threads over the course of a day. What has changed?

Dec 10th, 2019 9:10 pm

#4

TomRFD: Administrator; Jun 17, 2013; 14616 posts; 27477 upvotes; Scarborough

Dec 10th, 2019 9:10 pm

yyzrfdman wrote: ↑ Sometimes yes, sometimes no. how Is that related? The daily notifications used to be delivered regardless of whether I visited the site or those particular threads over the course of a day. What has changed?

I'm working with the dev team to debug this. I'm pretty sure the service that ran this process daily stopped sometime in the past 2 weeks. Hopefully it's back up and running by tomorrow.

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Dec 10th, 2019 9:28 pm

#5

Bostbrn: Newbie; Jan 12, 2018; 16 posts; 3 upvotes

Dec 10th, 2019 9:28 pm

I am not getting notifications either on my iPhone.

Dec 11th, 2019 12:51 pm

#6

TomRFD: Administrator; Jun 17, 2013; 14616 posts; 27477 upvotes; Scarborough

Dec 11th, 2019 12:51 pm

Daily/Weekly subscription emails should be working again as of last night.

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Dec 12th, 2019 7:07 am

#7

yyzrfdman [OP]: Jr. Member; Sep 26, 2009; 137 posts; 17 upvotes

Dec 12th, 2019 7:07 am

TomRFD wrote: ↑ Daily/Weekly subscription emails should be working again as of last night.

I did receive the email digests on Dec 10, but none last night (Dec 11). I am interested to see what happens tonight.

Dec 12th, 2019 10:05 am

#8

TomRFD: Administrator; Jun 17, 2013; 14616 posts; 27477 upvotes; Scarborough

Dec 12th, 2019 10:05 am

yyzrfdman wrote: ↑ I did receive the email digests on Dec 10, but none last night (Dec 11). I am interested to see what happens tonight.

You're right, and they're working on it again. Will share an update as soon as possible!

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+1

Dec 13th, 2019 7:11 am

#9

yyzrfdman [OP]: Jr. Member; Sep 26, 2009; 137 posts; 17 upvotes

Dec 13th, 2019 7:11 am

Was just popping in to report that no emails arrived last night, when I saw your posting about this still being worked on. Thanks for the updates and for keeping on top of this.

Dec 19th, 2019 5:43 pm

#10

TomRFD: Administrator; Jun 17, 2013; 14616 posts; 27477 upvotes; Scarborough

Dec 19th, 2019 5:43 pm

We've been working on a fix for this daily and believe to have finally got it figured out. The daily subscription emails should go out tonight at their usual time.

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Dec 20th, 2019 9:24 am

#11

TomRFD: Administrator; Jun 17, 2013; 14616 posts; 27477 upvotes; Scarborough

Dec 20th, 2019 9:24 am

TomRFD wrote: ↑ We've been working on a fix for this daily and believe to have finally got it figured out. The daily subscription emails should go out tonight at their usual time.

I got my subscription emails last night. If they come in again tonight I'll consider this one resolved.

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