Shopping Discussion

No Frills : the end of price matching?

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  • Dec 22nd, 2015 6:42 pm
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Deal Fanatic
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Jan 11, 2008
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thechampion116 wrote: Thats what happens when people abuse price matching.
How does someone abuse price matching if they are following the policy of the store? A store offers it in order to get some customers to do all their shopping there rather than elsewhere.

It isn't like someone is abusing a return policy and making a fraudulent or no receipt return of items bought elsewhere.

The store is completely within their rights to modify their policy (as they have done here). Some shoppers won't care and others will. However, if a store offers something and customers use it as per the policy of the store, it isn't abuse.
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Dec 20, 2011
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Toronto
Ottomaddox wrote: A receipt is specifically stated in the online policy, but perhaps a picture from a cell phone could work?
Yeah a receipt would work but doesn't that kinda defeat the purpose of the price match since your doing it originally so you don't have to travel to the competitors store to buy it. I could see you doing it cause the original store advertising it ran out of stock or something. I've used flipp to show flyers on my phone to price match at no frills but if your talking about showing a picture of the price of an item on the stores shelves.. well I've never tried that lol. No frills pm policy isn't good compared to other places, they limit you to 4 items as well so if your buying quantities it's best to go to the original place, Walmart or another place that does not have limits if you don't want to make multiple trips or bring family/friend
Deal Addict
Nov 11, 2008
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Vancouver
MANGLER wrote: I was denied a price match today at No Frills (London, Ontario), in accordance with their new Price Match Policy. Which basically states they will only match pricing against competing supermarkets BUT ONLY FOR THE ITEMS IN THEIR FLYER!

Basically, it means they reserve the right to gouge you on regular priced items not in their own flyer. Since most of the items in their flyer are discounted anyway, it means at most the price match will be very small.

I will be shopping t Superstore or any other Supermarket that has a real price match policy from now on.

As a reminder, it is your duty as RFD members to punish No Frills for this ridiculous price match policy by taking your business anywhere else.
Maybe you should add what and how you were price matching. At the end of the day, PMs are always a subjective thing. It's never a blank cheque policy.
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shamans wrote: Maybe you should add what and how you were price matching. At the end of the day, PMs are always a subjective thing. It's never a blank cheque policy.
Reading the policy for the London stores posted above, it wouldn't matter what the item was. If it wasn't in the No Frills flyer that week, it can't be price matched at London No Frills stores.
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Deal Fanatic
Sep 16, 2004
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No Frills flyer prices are usually pretty low and often unbeatable.

Even competitors flyer prices cannot beat those of No Frills.

The chances of a competitor having the exact same item on sale at the same time as No Frills is not impossible but very small.

Chances are if it happened though, the No Frills flyer price would not be that much of difference.

The difference between a flyer price and a shelf price is pretty steep sometimes, especially for stores pricematching a No Frills flyer price. Yet these stores still do it.

Not matching store shelves prices with flyer prices is not in the spirit of Price matching and so is not price matching.

What next? Collusion among supermarkets to all have the same items in their flyers every week at the exact same prices?

We know Futureshop, the Brick etc differentiate pretty identical items by just a digit or two inthe serial numbers.

Something they probably agreed upon with the Manufacturers.
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Aug 15, 2015
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Cheap Cat wrote: The flyer refers to their Won't Be Beat Guarantee. This is not their standard price matching policy. They had Won't Be Beat before they offered price matching. Won't Be Beat in most stores applies to select items like milk, butter, bread, eggs etc. The prices are usually posted on large signs at the front of the store. The policy posted above seems to be expanded to include all items in their flyer. Perhaps it is something they are trying in London instead of price matching.
This is how I'm reading it too.
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Jan 25, 2004
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thechampion116 wrote: Thats what happens when people abuse price matching.

For me I could care less cause I just pick the grocery store with the cheapest items that week and I shop there. If that changes week to week, then so be it.
That's pretty much what I do; I will price match the odd thing here and there but only if that store runs out of the item. I'm looking at you, Giant Tiger and Food Basics. I don't even bother with Giant Tiger anymore as they never have their specials in stock. The last time I was looking for something I believe it was bacon, and it was a Tuesday. I asked the staff if they had any left, they said "nope! That's what you get for waiting until the last day of the flyer!" When I worked in management at a grocery store, we always tried our best to ensure flyer stock availability on all items and never took the "TOO *****ING BAD!!" approach.

Haven't been in one since; but I digress.
Deal Addict
Oct 1, 2008
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Ottawa
Here is an article explaining what is happening:

http://www.productjunkie.ca/no-frills-n ... -matching/
While other stores change their price matching policies in effort to keep customers from flocking to super centers for one stop shopping, No Frills is choosing to do the opposite in London, Ontario. Could No Frills change in price matching policy be yet another sign of retailers battering down the hatches in the recession that no one wants to publicly acknowledge exists especially during election season?

Curious, I called No Frills corporate public relations office to clarify the London Price Matching Policy:

I was told that the London Pilot project is a pro-active movement that will automatically match shelf prices to locally advertised prices by competitive and private label comparable brands in the immediate geographical trade area.

The “*Won’t Be Beat” guarantee is being replaced with a “We Price Match for You” guarantee.

If any major competitor flyer has a lower price for any identical product No Frills will proactively change shelf price to match lowest flyer price. Automatically.

Why are they doing this?

The internal memo which is not being released to the public, notes that only 3 % of all transactions involve price matching however, it can greatly effect the customer experience and speed in which customers can check out. No Frills states that they take pride in their flyer and low price guarantee and that they know what having great prices means to their consumers.

The new “We price match for you, flyer to flyer” guarantee claims to automatically lower shelf prices in No Frills locations if competitors advertised sale prices are lower than in store prices. No Frills claims No price matching by customers will be required.

It was clear in focus groups that were recently conducted that consumer trust in their prices is very important and in keeping to their commitment of low prices they are taking the opportunity to further reduce the prices on approximately 1/4 of their in store items.

No Frills believes this policy change will benefit the majority of No Frills customers as they will be lowering the regular prices of over 3,000 items in stores starting October 20th, 2015. Price Matching will effectively end October 23, 2015.
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Sep 7, 2004
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Yeah, recently was denied price match at my local NF.
NF said the picture wasn't the same as the product purchasing. I said it was a variety of the product and to read the description. Still denied. WTH??
NF is getting really picky now about price matching items.

Walmart might be my go-to-place for price matching in the future. No issues so far.
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Dec 3, 2009
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It won't work for them...those decreased items that will be "actively price matched" will be OOS and their ordering systems will not catch the sale spikes....even manually ordering extra will be too little too late. One hand doesn't know what the other is doing. OTOH perhaps the idea is to be OOS on the price matched items....lol.


For PMing with pictures and descriptions, it can get confusing at times. One person in front of me was PMing with a SDM flyer that had "Neilson Cream" with a photo of half & half. Does it include 5% light...probably.. does in include 18% table cream and 35% whipping cream....possible but not likely.

Same as Christie cookie sales...Newton's are never on promotion.
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Oct 24, 2013
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Walmart is the prostitute of retailers when it comes to price matching. They'll take your money no questions asked and you kind of feel dirty shopping there, but as a consumer there's a happy ending.
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Feb 17, 2007
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carmaster wrote: Always shop at Walmart. They price match everyone and use the Flipp app.
I've been denied PM at Walmart for bogus reasons. One example: wouldn't PM a dozen eggs because they didn't come from the same chickens... I'm not even lying which is the sad part. And I even confirmed with the customer service counter.

Never been denied PM at Maxi (No Frills QC) so far. Actually they are very lenient with it IMO. I hope they don't go downhill the way OP described it...
One thing I did notice, if a very good loss leader comes up from a "competitor" (ironically, often another Loblaw chain), they will simply take the stock out of the shelves. And since they don't offer rain checks on PM, they're home free.
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Oct 24, 2013
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WHO wrote: I've been denied PM at Walmart for bogus reasons. One example: wouldn't PM a dozen eggs because they didn't come from the same chickens... I'm not even lying which is the sad part. And I even confirmed with the customer service counter.

Never been denied PM at Maxi (No Frills QC) so far. Actually they are very lenient with it IMO. I hope they don't go downhill the way OP described it...
One thing I did notice, if a very good loss leader comes up from a "competitor" (ironically, often another Loblaw chain), they will simply take the stock out of the shelves. And since they don't offer rain checks on PM, they're home free.
lmao... sounds like an episode of Maury.
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May 29, 2006
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desidavey wrote: Walmart is the prostitute of retailers when it comes to price matching. They'll take your money no questions asked and you kind of feel dirty shopping there, but as a consumer there's a happy ending.
my Walmart is great, friendly staff, good selection, good food options. always a pleasant shopping experience.
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Sep 16, 2004
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markom wrote: Here is an article explaining what is happening:

http://www.productjunkie.ca/no-frills-n ... -matching/
Good Luck with this. Some No Frills can't even keep up with matching prices at the shelves and their cash registers.

I've stopped shopping at those as the lines are usually to long to waste time SCOPing 3 and 4 items.

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