Is this normal? Aritzia made my mom insert her credit card when she didn't agree to buy the item.
My mother had a strange experience at Aritzia on Wednesday. When she went to check the price for a pair of pants, the cashier scanned the pants and told her the price. She was thinking of buying it but decided she wants to put the pants on hold. The cashier then told her to insert her credit card so she can cancel the transaction.
My mother didn't buy the pants yet, she only had her card out in her hand. She asked the cashier again why does she have to put her card in if she didn't buy the pants? The cashier was rude and told her she had to do it so she can cancel the transaction. She was confused so she ended up putting her card in....and then they told her to do it again. So they made her purchase the pants and then refunded her. What is kinda practice this?
She showed me the credit card receipt for both the purchase and refund. They didn't give her a store receipt.
Both transactions are less than a minute apart.
I don't understand why they had made her do that...it seems very sketchy.
My mother didn't buy the pants yet, she only had her card out in her hand. She asked the cashier again why does she have to put her card in if she didn't buy the pants? The cashier was rude and told her she had to do it so she can cancel the transaction. She was confused so she ended up putting her card in....and then they told her to do it again. So they made her purchase the pants and then refunded her. What is kinda practice this?
She showed me the credit card receipt for both the purchase and refund. They didn't give her a store receipt.
Both transactions are less than a minute apart.
I don't understand why they had made her do that...it seems very sketchy.
Last edited by tinbitz on Jan 18th, 2018 3:49 am, edited 1 time in total.