Is this normal for ridgid warranty?
I purchased a rigid 12 gallon wet/dry vac because this brand seems to highly recommended on RFD. Well my bad luck yesterday when I brought it out to use it stopped all of a sudden it stopped. I checked the power going to the wall outlet and confirmed power. Go to ridgid warranty website it tells me for no start to test the switch for continuity. I do that as well and multimeter beeps when I switch on the switch. So next step is to submit a claim online. They require four pictures as outlined in their pdf. I email those pictures and I get a reply that I need to wait 1 to 2 weeks for someone to call me what is the next step?
Is this normal? I have read fellow riders just bring their items to the repair depot.
Is this normal? I have read fellow riders just bring their items to the repair depot.