Computers & Electronics

Odd problem with Samsung TV (model: 82NU8000)

  • Last Updated:
  • Feb 19th, 2020 11:01 am
[OP]
Deal Addict
Dec 1, 2005
3847 posts
16 upvotes

Odd problem with Samsung TV (model: 82NU8000)

Hi all,

I am experiencing an odd problem with my Samsung TV. It fades black randomly and the sound is still on. This can happen once every 2-3 minutes or once every 2-3 hours, or sometimes never happens. It happens with the built-in app, connected computers, Xbox and Switch.

I provided a link to the problem below. The problem happens towards the end of the clip. Any insight would be greatly appreciate.

https://drive.google.com/open?id=0B-8WY ... dxZkN3T01N
5 replies
Deal Addict
User avatar
Aug 21, 2009
2486 posts
1698 upvotes
North Vancouver
Check the solution posted here and see if that helps you:

https://us.community.samsung.com/t5/4k- ... /td-p/1140
Basil: Well, may I ask what you were expecting to see out of a Torquay hotel bedroom window? Sydney Opera House, perhaps? The Hanging Gardens of Babylon? Herds of wildebeest sweeping majestically -?
Deal Addict
User avatar
Mar 16, 2010
3326 posts
1880 upvotes
Do you have Eco mode on? Make sure to turn that off, might be the source of the problem.
Deal Addict
Nov 2, 2008
2526 posts
1156 upvotes
toronto
xinhang wrote: Hi all,

I am experiencing an odd problem with my Samsung TV. It fades black randomly and the sound is still on. This can happen once every 2-3 minutes or once every 2-3 hours, or sometimes never happens. It happens with the built-in app, connected computers, Xbox and Switch.

I provided a link to the problem below. The problem happens towards the end of the clip. Any insight would be greatly appreciate.

https://drive.google.com/open?id=0B-8WY ... dxZkN3T01N

Hi my TV used to do that while watching a movie. I did some research and the TV automatically dims the screen and it honestly became annoying to me. To fix this I put it to movie mode as its the only mode that doesnt do the dimming. Try that :)
[OP]
Deal Addict
Dec 1, 2005
3847 posts
16 upvotes
chrisanthony14 wrote: Hi my TV used to do that while watching a movie. I did some research and the TV automatically dims the screen and it honestly became annoying to me. To fix this I put it to movie mode as its the only mode that doesnt do the dimming. Try that :)
Thank you! I read on line as well that this problem happens frequently with Samsung TV in Game Mode, which is the mode I was using. I realized that it started happening around the time I used Game mode. Now that I have switched back to Movie, it seems to be working well. One solution I saw online from a Samsung rep was "just don't use game mode". I find that advice very funny.

Top