Shopping Discussion

Once you return a defective item, where does it go?

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  • May 30th, 2008 4:02 pm
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Jan 8, 2005
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Once you return a defective item, where does it go?

When you go and return a defective product to BestBuy or Futureshop, do they send it back to the manufacturer? Who takes the hit?
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Sep 10, 2004
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Ontario
I used to work at the source, so I don't know if FS/BB does it the same way, but we either sent it to repair if it was damaged, wrote it off if it was beyond repair or just repackaged and resold if it was fine.
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Jul 1, 2003
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Airdrie, AB
Jabb wrote: I used to work at the source, so I don't know if FS/BB does it the same way, but we either sent it to repair if it was damaged, wrote it off if it was beyond repair or just repackaged and resold if it was fine.
I've seen repackaged goods being sold as new before and it disgusts me. It's obviously been torn open yet it's on the shelf beside other, brand new, items for the same price. At least offer 10% or 15% off as 'open box' even if it does work fine.
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Mar 8, 2006
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Richmond
If it's defective, then most of the time the manufacturer covers it. But as far as I know if it's just a normal return, it's either written off, sold as open box, sent back for refurbishment by the manufacturer, or sometimes sold as completely new.

But yeah, either way the store loses money because it.
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Jun 25, 2003
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Toronto
well one time at canadian tire dumpster i saw a guy dumping a whole bunch of goods in a bin.

went after he left and there was a stereo player, dvd player, a drill set.

All of them were in torn packaging and stuff but they all worked perfect.
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Jul 30, 2005
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Hamilton
when i was at staples, we RTV'd them (return to vendor) and then get credited for it later. It takes FOREVER tho, items will sit in the RTV cage in the back for months at a time. The store (again staples, no sure other places) have to wait until the RTV cage hits a certain dollar amount before it can be sent away.

some manufacturers are pickier then others. Some want EVERYTHING like every cable, manual, disk, ink cart. etc, where others not so much.
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Aug 14, 2006
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Some companies take it back and give a credit back to future shop. Others do not so they are sent to a future shop repair depot repaired and then sold either on the website or sent back to the store as refurbished.
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Aug 26, 2005
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Coquitlam
Un4GivN wrote: I've seen repackaged goods being sold as new before and it disgusts me. It's obviously been torn open yet it's on the shelf beside other, brand new, items for the same price. At least offer 10% or 15% off as 'open box' even if it does work fine.
It is not necessary for a store to offer a 10% or 15% off an open box product.

People would still buy it even when everything is still in place, exceptions are, if it is missing a manual or CD, cables, etc.

You, as the customer, have the choice of buying a brand new item or open box item at the same price.

I work at for a retail electronics store and I can say that most products does NOT even have a 10-15% profit margin.
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Feb 2, 2006
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HughG wrote: well one time at canadian tire dumpster i saw a guy dumping a whole bunch of goods in a bin.

went after he left and there was a stereo player, dvd player, a drill set.

All of them were in torn packaging and stuff but they all worked perfect.
YUP

CT sends just about everything into the garbage. If you buy a nailer + air compressor combo and the nailer is defective - both go in the garbage.

Such a waste.
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May 4, 2007
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Badger wrote: It is not necessary for a store to offer a 10% or 15% off an open box product.

People would still buy it even when everything is still in place, exceptions are, if it is missing a manual or CD, cables, etc.

You, as the customer, have the choice of buying a brand new item or open box item at the same price.

I work at for a retail electronics store and I can say that most products does NOT even have a 10-15% profit margin.
are u kidding me? do FS employees do not get commission on electronics?

Also how come games are sold for 60$ when they come out, and 20$ less a few months later?
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Nov 13, 2005
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Calgary
There is a company in Niagra Falls that buys most of the defective merchandise from Future Shop/Best Buy that was not returned to the vendor either because it was inelligibile for return, was an extended warranty return or the vendor didn't want it back.
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Mar 11, 2008
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Langley
perfectgravity wrote: Some companies take it back and give a credit back to future shop. Others do not so they are sent to a future shop repair depot repaired and then sold either on the website or sent back to the store as refurbished.
Just so not one gets confused here items that are returned by a customer and then repaired almost never make up the product we see advertised as refurbished by either a retail outlet or a manufacture. These items are sold as open box or written off. Items sold as "refurbished" are items that are sent to the retail outlet by a manufacture it what usually is a bulk shipment and not as an individual item.
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Mendesb wrote: are u kidding me? do FS employees do not get commission on electronics?

Also how come games are sold for 60$ when they come out, and 20$ less a few months later?
I do not work at FS.

If you are referring to the games, the price is probably set by the game distributor. Stores will get reimbursed for small amounts of money from the distributor and sometimes the store will sell it as a loss, such as a door crasher deal.

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