One of my biggest beefs with small businesses - no way to properly communicate with the company ie: no website or email
I use the services of small businesses, and even had my own small business operation. One of my biggest beef is a company that has no way of contacting them, or they do have a way to contact them but its broken, and they do not care to fix it.
Example #1. I found a small electronics shop to fix a broken pair of high quality headphones of mine. The guy says he can not give me a quote so i have to take a picture of the box/package of my headphones and send it to him so he can confirm the actual model of it and if parts are available. So I found it strange he did not want to do the research himself so anyways i take my headphones back, go home, take a photo of the box as per his request and find his email on the business card and email it to him. i do not hear back for like 3-4 days and finally to my surprise i get a mailer deamon email the email could not be sent??? so i try his website and sure enough its down it does not work. so i call him and he tells me to dm him on instagram or send via facebook. i tell him not everyone uses that crap and you should not limit your business to members who only use facebook or instagram. At this point I had enough, and took my business elsewhere.
Second example. I found someone on craigs list for yard maintenance and trimming and stuff, she then said she would email me her website and i can check out her previous jobs. so i try to open it up and its a facebook link sure enough it says i need to login to view. she emails me after a few days and asks me what i think of her website and i told her what web site? you gave me a silly facebook link, i cant see crap. im not on face book nor do i have plans to open up one just to see your website,. I told her you need a proper web site or im taking my business elsewhere. fair enough, i took my business elsewhere.
I have pleanty of more examples of businesses who have their mailbox fill who do not delete their voicemails for ages and ages or who do not check their email. having a landline number for a different city than you operate in, thus me having to pay LD to call you? umm no thanks. etc. the list goes on
is it just me or does anyone else find these practices to be very unprofessional?
Example #1. I found a small electronics shop to fix a broken pair of high quality headphones of mine. The guy says he can not give me a quote so i have to take a picture of the box/package of my headphones and send it to him so he can confirm the actual model of it and if parts are available. So I found it strange he did not want to do the research himself so anyways i take my headphones back, go home, take a photo of the box as per his request and find his email on the business card and email it to him. i do not hear back for like 3-4 days and finally to my surprise i get a mailer deamon email the email could not be sent??? so i try his website and sure enough its down it does not work. so i call him and he tells me to dm him on instagram or send via facebook. i tell him not everyone uses that crap and you should not limit your business to members who only use facebook or instagram. At this point I had enough, and took my business elsewhere.
Second example. I found someone on craigs list for yard maintenance and trimming and stuff, she then said she would email me her website and i can check out her previous jobs. so i try to open it up and its a facebook link sure enough it says i need to login to view. she emails me after a few days and asks me what i think of her website and i told her what web site? you gave me a silly facebook link, i cant see crap. im not on face book nor do i have plans to open up one just to see your website,. I told her you need a proper web site or im taking my business elsewhere. fair enough, i took my business elsewhere.
I have pleanty of more examples of businesses who have their mailbox fill who do not delete their voicemails for ages and ages or who do not check their email. having a landline number for a different city than you operate in, thus me having to pay LD to call you? umm no thanks. etc. the list goes on
is it just me or does anyone else find these practices to be very unprofessional?
Supermarket worker at Fortino's
I'm Not a Wise Guy but more of a Good Fella~!
Drive an Escalade
I'm Not a Wise Guy but more of a Good Fella~!
Drive an Escalade