Ordering Via Congee Queen App is SLOWER Than In Person

We ordered food from Congee Queen using their app today, and knowing how busy they were likely going to be we ordered an hour in advance in the afternoon. When we went to pick up the food about half an hour after their promised pick up time, the food wasn't even ready! In fact, they don't actually start preparing the food until you show up and pay. People lined up who hadn't ordered who were ordering there in person at the restaurant who actually received their food before us. There were plenty of grumpy folks like us holding our email confirmations from the app waiting for another hour for food while folks walking in off the street were getting theirs first.