Ordering Via Congee Queen App is SLOWER Than In Person

Feb 12th, 2021 8:20 pm

#1

ChefPagpag [OP]: Newbie; Oct 8, 2016; 59 posts; 66 upvotes

Feb 12th, 2021 8:20 pm

Ordering Via Congee Queen App is SLOWER Than In Person

We ordered food from Congee Queen using their app today, and knowing how busy they were likely going to be we ordered an hour in advance in the afternoon. When we went to pick up the food about half an hour after their promised pick up time, the food wasn't even ready! In fact, they don't actually start preparing the food until you show up and pay. People lined up who hadn't ordered who were ordering there in person at the restaurant who actually received their food before us. There were plenty of grumpy folks like us holding our email confirmations from the app waiting for another hour for food while folks walking in off the street were getting theirs first.

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Feb 12th, 2021 9:44 pm

#2

UrbanPoet: Deal Expert; Jan 27, 2004; 48685 posts; 12111 upvotes; T.O. Lotto Captain

Feb 12th, 2021 9:44 pm

Thats a terrible experience. They couldn't have just program into the app an online payment method?

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+1

Feb 12th, 2021 9:52 pm

#3

Squirrel99: Deal Addict; Dec 27, 2007; 4711 posts; 2181 upvotes

Feb 12th, 2021 9:52 pm

That's what happens when restaurants get overwhelmed with orders, chaos

+1

Feb 13th, 2021 5:23 am

#4

NetPython: Jr. Member; Sep 24, 2017; 175 posts; 112 upvotes; Vancouver

Feb 13th, 2021 5:23 am

I went back to Vancouver a few years ago. I miss Scarborough congee queen. I was a few minutes walking distance away. I called them with my order. By the time I walked there, it was already done. Sorry to hear Toronto COVID situation.

+1

Feb 13th, 2021 7:14 am

#5

UrbanPoet: Deal Expert; Jan 27, 2004; 48685 posts; 12111 upvotes; T.O. Lotto Captain

Feb 13th, 2021 7:14 am

I had a similar situation @ shish shAwarma on queen st...

I called in a take out order. I did it this way so the restaurant gets full profits for the order. Food apps take huge % from the orders.

When i got there 20 minutes later like how they said... they didnt even make the order yet!
They were prioritizing walk in orders and food app orders.

I wasted so much time from my work lunch.

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+2

Feb 13th, 2021 7:14 pm

#6

HP_John: Deal Fanatic; Jan 21, 2008; 6921 posts; 2909 upvotes

Feb 13th, 2021 7:14 pm

I think its possible the staff there don't even bother to check the app orders until people get there in person & tell them. Didn't even know they had this option, though I don't go there much the last couple yrs

Feb 13th, 2021 10:32 pm

#7

evilYoda: Deal Addict; Nov 15, 2020; 3998 posts; 2894 upvotes

Feb 13th, 2021 10:32 pm

Same experience during the free sweet and sour pork thru app during the summer. They want to know you're actually going to be there

+1

Feb 14th, 2021 1:59 am

#8

DiceMan: Deal Fanatic; Aug 16, 2010; 6948 posts; 4216 upvotes; Between Countries

Feb 14th, 2021 1:59 am

LOL. That really sucks, OP, I'd be upset too. Just try to remember that everything is kind of screwed up at the moment and nothing works as well as we want it to be. I'm sure Congee Queen would love not to piss off their customers and have their business back to the way it was before this insanity.

Feb 14th, 2021 1:41 pm

#9

linsook: Deal Addict; Jul 7, 2005; 1001 posts; 174 upvotes

Feb 14th, 2021 1:41 pm

Not my experience with the app. The Agincourt location I order from always has my order ready before the 15 minutes estimated time. Likely human error/poor organization the day your ordered.

+1

Feb 14th, 2021 2:22 pm

#10

booblehead: Deal Expert; Jul 30, 2007; 31371 posts; 18026 upvotes; Toronto

Feb 14th, 2021 2:22 pm

Ordering on CNY day is just plain chaotic . No real need to ask why as there must be hundreds of orders to fill.

Feb 14th, 2021 2:35 pm

#11

shopper_holic: Sr. Member; Feb 6, 2007; 689 posts; 213 upvotes

Feb 14th, 2021 2:35 pm

I had a bad experience with Congee Queen on New Year's Eve. Ordered via Ubereats in the early afternoon for pick up for dinner. 20 mins before we had to go pick up, the order was cancelled. Called CG, line was busy. CG app also wasn't taking any orders. I mean, if you're going to cancel my order or close your doors because you can't handle the amount of orders, at least cancel the order in advance. Had to scramble that night for dinner

+1

Feb 14th, 2021 2:52 pm

#12

Ducky: Deal Fanatic; Jan 18, 2003; 6078 posts; 1901 upvotes; Mississauga

Feb 14th, 2021 2:52 pm

booblehead wrote: ↑ Ordering on CNY day is just plain chaotic . No real need to ask why as there must be hundreds of orders to fill.

also avoid CQ for mother's day

Heatware: Ducky

+1

Feb 14th, 2021 3:09 pm

#13

leeoku: Sr. Member; Feb 5, 2007; 778 posts; 350 upvotes; Mississauga

Feb 14th, 2021 3:09 pm

i learned the hard way for takeout on chinese new year eve. Takeout places everywhere are bombed. The place i went to had a 90min wait time. Yea i left for another place but was still 45m

Feb 14th, 2021 3:22 pm

#14

booblehead: Deal Expert; Jul 30, 2007; 31371 posts; 18026 upvotes; Toronto

Feb 14th, 2021 3:22 pm

My coworker called in 3 days in advance and picked up her order at 3pm on eve of CNY

Mar 11th, 2022 12:16 pm

#15

jenviea: Deal Guru; Jul 23, 2007; 14472 posts; 6960 upvotes; Toronto

Mar 11th, 2022 12:16 pm

New location coming to downtown TO but I don't think it'll help that much on New Years pandemonium

https://www.blogto.com/eat_drink/2022/0 ... -location/

+1

Mar 11th, 2022 4:26 pm

#16

Mystix: Deal Addict; Jan 11, 2004; 1540 posts; 407 upvotes

Mar 11th, 2022 4:26 pm

I can't do take out here knowing that eating in person is twice the size at the same price.

+4

Mar 11th, 2022 6:31 pm

#17

UrbanPoet: Deal Expert; Jan 27, 2004; 48685 posts; 12111 upvotes; T.O. Lotto Captain

Mar 11th, 2022 6:31 pm

Mystix wrote: ↑ I can't do take out here knowing that eating in person is twice the size at the same price.

Is it really? Did you weigh it? Or maybe it looks nice and big on a serving plate?
Not busting your ballz. Thats just a really interesting finding.
I would eat in more often.. lol

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Mar 15th, 2022 1:50 am

#18

99bimmer: Deal Addict; Jun 6, 2007; 1661 posts; 171 upvotes; Toronto

Mar 15th, 2022 1:50 am

Mystix wrote: ↑ I can't do take out here knowing that eating in person is twice the size at the same price.

Yep. You get way more food eating in the restaurant than take out at CQ. I always order fried rice, noodles, and congee, eat a bit in the restaurant, then take the rest to go.

+2

Mar 15th, 2022 11:54 am

#19

ChefPagpag [OP]: Newbie; Oct 8, 2016; 59 posts; 66 upvotes

Mar 15th, 2022 11:54 am

In my experience, the amount of food they give you for take-out is indeed much less. When we get home we usually dump the food out onto serving platters and for most dishes it's quite obvious how much less food there is.

+1

Mar 15th, 2022 1:04 pm

#20

9394: Deal Fanatic; Jul 5, 2001; 8413 posts; 8583 upvotes; Toronto

Mar 15th, 2022 1:04 pm

I've ordered through the app a few times and never had an issue with waiting beyond the time given.