Outrageous Air Canada flight rescheduling fee!
Wondering if anyone can steer me in the right direction on this.
I booked a flight for Pearson to Houston on Dec 24 over the phone. Originally I booked online but had credit card rejected and suspended. Had that cleared up after.
Today, upon things returning to normal after a busy holiday, I doubled checked my booking itinerary and noticed wrong departure date. I thought I booked for Sun Feb but noticed it was for Mon Feb.
I thought things were right but didn't check the PDF attachment. When I called today, I found out change charge would be for $800!!! Total flight cost Tango round trip for 2 adult + 2 kids were $1700. Why the outrageous fee???
It's only been 1 week and the 24 hour non-refundable fee I get but I'm just rescheduling 1 day earlier in well advance notice.
I filed a online web complaint form but just wondering if any course of action I could take. Unfortunately my credit card doesn't have any flight interruption coverage.
Asked for the audio recording to see if I made any reference to Sunday. I didn't think Monday flight info would be the same Sunday (flight /time/cost).
Who determines these rates? This is just insane! Any suggestions on how to handle this matter? I'm going to have to fork over the fee cost but not pleased how this went about.
I know there was some fault on my part. There was no mention of the penalty fee structure, only 1 line fine print details regarding 24 hour finalization, in the end of the PDF attachment.
Thank you for reading my rant.