Food & Drink

The Owl of Minerva has been Cheating on the Invoice ...It is your Right to Get Back you Innocent Money !

  • Last Updated:
  • Feb 26th, 2018 11:25 am
[OP]
Newbie
Feb 2, 2018
1 posts
4 upvotes

The Owl of Minerva has been Cheating on the Invoice ...It is your Right to Get Back you Innocent Money !

I have been to The Owl of Minerva many years , but just Now , My Accountant reviewed the invoice with me ,and Just Noticed , The Big Hole on the Hidden Charge !

When I realized I was cheating charge on the most current receipt , I got another one ,another one , all was cheating charge on the invoice ;

and I called the restaurant which is in the Yonge Street , They said " oh , maybe it is your fault, you put the tips by yourself , , if you already charged Tips on the receipt , while put another tips in your ATM to let innocent customer choose ? that is totally cheating business . The Korea Boss plays around the Canadian customer by the Dirty hand.

Please have a look on those 2 receipt ; I have dozens cheating charge,
on the Dinning list receipt ,you can see there is already Gratuity Charge , but on the ATM receipt , there is one more Tips charge ,which they said it is the customers's willing to pay tips twice , and finally , he said , he doesn't mind to refund the extra charge TIPS to me if I want . That is not polite explain to the customer , it is obviously their cheating ATM setup in the system to cheat the TIPS.

Please have all you The Owl of Minerva restaurant receipt open up , and find those cheating charge , Get back to the restaurant to ask for the Refund .

That is NOT the business should do in Canada ! It is Cheating .
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36 replies
Deal Fanatic
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Oct 13, 2008
7102 posts
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Durham
It's funny that this point is being brought up now.

Do you NOT look at your bill FIRST before paying?

I ALWAYS look at the bill first. If Gratuity is ALREADY INCLUDED ... I pay just the amount at the bottom of the Bill. NOT A PENNY MORE.

When the machine asks for TIPS ... I ENTER ZERO!

Look before you pay. It's a lesson learned now.
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Deal Expert
Jun 30, 2006
20941 posts
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Toronto
How did you not notice this before? It's pretty obvious.
Deal Expert
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Jul 30, 2007
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as you said, go back and get your overpaid tips on all the receipts you have and be done. Next time, read the bills before you pay.
Deal Guru
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May 9, 2006
12676 posts
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winetrip wrote: I have been to The Owl of Minerva many years , but just Now , My Accountant reviewed the invoice with me ,and Just Noticed , The Big Hole on the Hidden Charge !

When I realized I was cheating charge on the most current receipt , I got another one ,another one , all was cheating charge on the invoice ;

and I called the restaurant which is in the Yonge Street , They said " oh , maybe it is your fault, you put the tips by yourself , , if you already charged Tips on the receipt , while put another tips in your ATM to let innocent customer choose ? that is totally cheating business . The Korea Boss plays around the Canadian customer by the Dirty hand.

Please have a look on those 2 receipt ; I have dozens cheating charge,
on the Dinning list receipt ,you can see there is already Gratuity Charge , but on the ATM receipt , there is one more Tips charge ,which they said it is the customers's willing to pay tips twice , and finally , he said , he doesn't mind to refund the extra charge TIPS to me if I want . That is not polite explain to the customer , it is obviously their cheating ATM setup in the system to cheat the TIPS.

Please have all you The Owl of Minerva restaurant receipt open up , and find those cheating charge , Get back to the restaurant to ask for the Refund .

That is NOT the business should do in Canada ! It is Cheating .
While I completely agree that mandatory tipping should be banned, but not noticing this is on you.
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Oct 1, 2011
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The mandatory tip is just 10%. So I can see why they gave the option to customers to add more tip.
Deal Expert
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Nov 16, 2004
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While I don't agree that a restaurant add tips to the bill ahead of time, many do and that's why you have to read over your receipt when it's given to you at a restaurant.
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Dec 3, 2009
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I was going to ask, if you frequent this place and always adding tip on top of their auto-gratuity, if you're also getting really good service for your party. But if you didn't notice that on your bill, you might not have noticed if their service was that much better regardless. I congratulate your accountant for noticing but that's why you pay him the big bucks!
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Deal Expert
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Mar 9, 2007
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Think of the Childre…
Should read first bill.

WOULD SOMEBODY THINK OF THE CHILDREN!!!
Deal Expert
Feb 9, 2012
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I agree. Read the bill.
Do they not advertise on the actual menu that a tip will be added to the price?
There is also an option to select zero tip when paying by credit card or debit.
That option is also good for people who prefer to pay cash tip and card for the rest at restaurants that do not have tip already included.
If it ain't broke, don't fix it!
Sr. Member
Feb 5, 2007
867 posts
449 upvotes
Mississauga
Reminds me the time when i almost keyed in 70% tip instead of 10% (the 1 and 7 switched positions, wasnt used to it). Thank god i read it
Deal Addict
Nov 29, 2017
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leeoku wrote: Reminds me the time when i almost keyed in 70% tip instead of 10% (the 1 and 7 switched positions, wasnt used to it). Thank god i read it
I’ve seen the jumbled digital number pad for entering pin, which is ingenious
Deal Addict
Dec 16, 2017
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CND Brain & Hear…
it's kinda your obvious fault for not reading LOL. And yes, the machine is unable to recognize whether or not tips were included in the manual entered amount... I guess you may not need to complain to the owner :))
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Deal Expert
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Mar 22, 2007
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Hamilton
UrbanPoet wrote: I don't want to sound like a peen...
Y'all asking the OP to read the receipt... I don't think he knows how to read English that well.
His post sounds like something off google translate...
Savage guy right here
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Deal Expert
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Mar 22, 2007
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Owl sucks anyways. You’re in NY there’s plenty of choices in the area.
hated on but respected.
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Jan 27, 2004
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ONTARIO
yao416 wrote: Savage guy right here
I know. But i'm giving the brother a break. New country, new customs. He messed up, but i guess where he comes from you pay the price, and customer adds the tip. No auto tips.


To o.p.... gratuity means tip. And always check bc some restaurants add it on. Not all, some.

Also when they ask "would you like mushrooms/whatever on your order?"
Its a scam. They make it sound like its free but it cost money.
Even some "fancy" places do this.

Me : hi one 12 oz rib eye with the steamed veggies pleasezzz
Server : would you like mushrooms on that?

Boom $5 side order of mushrooms on the bill...
Deal Fanatic
Dec 31, 2007
5204 posts
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Richmond Hill
winetrip wrote: I have been to The Owl of Minerva many years , but just Now , My Accountant reviewed the invoice with me ,and Just Noticed , The Big Hole on the Hidden Charge !

When I realized I was cheating charge on the most current receipt , I got another one ,another one , all was cheating charge on the invoice ;

and I called the restaurant which is in the Yonge Street , They said " oh , maybe it is your fault, you put the tips by yourself , , if you already charged Tips on the receipt , while put another tips in your ATM to let innocent customer choose ? that is totally cheating business . The Korea Boss plays around the Canadian customer by the Dirty hand.

Please have a look on those 2 receipt ; I have dozens cheating charge,
on the Dinning list receipt ,you can see there is already Gratuity Charge , but on the ATM receipt , there is one more Tips charge ,which they said it is the customers's willing to pay tips twice , and finally , he said , he doesn't mind to refund the extra charge TIPS to me if I want . That is not polite explain to the customer , it is obviously their cheating ATM setup in the system to cheat the TIPS.

Please have all you The Owl of Minerva restaurant receipt open up , and find those cheating charge , Get back to the restaurant to ask for the Refund .

That is NOT the business should do in Canada ! It is Cheating .
The meaning of hidden = concealed, out of sight, can't see it.

However, as shown on your 2 attached receipts, it is CLEARLY documented and printed out as you have CIRCLED.

Therefore it is NOT hidden. There is NO hidden charge.
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Feb 23, 2007
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UrbanPoet wrote: I don't want to sound like a peen...
Y'all asking the OP to read the receipt... I don't think he knows how to read English that well.
His post sounds like something off google translate...
Best post of this thread right here.

UrbanPoet wrote: Me : hi one 12 oz rib eye with the steamed veggies pleasezzz
Server : would you like mushrooms on that?

Boom $5 side order of mushrooms on the bill...
Yes I hate that. At times it feels like "you know if I wanted it, I would have asked for it" but they're just doing their job. It's the same when they ask if you want dessert. A lot of times I'm ordering a set dinner of some sort which comes with soup and salad and things like that, so then I'm wondering if they're asking because it comes with the meal, as if they're asking "are you done with the main meal? Would you like to order more food or would you like to proceed with dessert?"

And then it sorta makes me feel like a cheap ass if I ask if it comes with the meal.
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Feb 10, 2010
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yao416 wrote: Owl sucks anyways. You’re in NY there’s plenty of choices in the area.
We go a lot to Owl of minerva, nothing like a nice bowl of pork bone soup in Winter and in the flu season.

Do you have a better sugestion for pork bone soup ? We will give it a try.

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