Passport Renewal Issues

Mar 28th, 2022 12:47 pm

#1

sixteen12 [OP]: Deal Addict; Aug 15, 2010; 2390 posts; 826 upvotes

Mar 28th, 2022 12:47 pm

Has anybody actually had a call back from Passport Canada in order to get their passports renewed?

My wife booked us flights to visit family friends in the USA in April, but my passport is going to expire while we're there so I need to get it renewed. Its my fault for not checking, but they don't make it easy to get a new one.

I've had a ticket for a call back for 5 days now. They promised a return call within 2 days, so that didn't happen, and their phone lines are down due to technical difficulties.

I guess my option is go in two days before and do a rush processing. Has anybody done this during COVID?

How can an ant carry twenty times its body weight, but root beer floats are still delicious?

Mar 28th, 2022 12:50 pm

#2

Dhanushan: Deal Expert; Jun 20, 2020; 17171 posts; 23003 upvotes; Toronto

Mar 28th, 2022 12:50 pm

There is a backlog

"With international travel picking up since the beginning of the pandemic, many are trying to renew their passports. But as Shauna Hunt reports, the wait could cost families not only their trip, but thousands of dollars."

Destiny is all

+1

Mar 28th, 2022 1:01 pm

#3

Macx2mommy: Deal Addict; Jan 2, 2015; 2621 posts; 2478 upvotes; NOT centre of Univer…

Mar 28th, 2022 1:01 pm

I booked an appt for a call back. they called from an unknown number on a weekend, so I thought it was a scam. They left a message with no call back, after the second call, they told me they were closing the ticket, and I had to resubmit another ticket. I just started answering everything for the next three days, and finally got an appointment. Mine passport office does require an appt to get in, they had a security guard checking appts and turning people away.

On a 'smart' device that isn't always so smart. So please forgive the autocorrects and typos. If it bothers you, then don't read my posts, but don't waste my time correcting me. If you can get past the typos, then my posts generally have some value.

+2

Mar 28th, 2022 1:03 pm

#4

Kiraly: Deal Expert; Jan 9, 2011; 16497 posts; 22684 upvotes; Vancouver

Mar 28th, 2022 1:03 pm

Do you have a NEXUS card that is still valid? If so you can use that even if your passport has expired.

He/him
So how much is that loyalty point you earned actually worth?
List of RFD credit card lists
Did you get hit with customs/duties/import charges on an Amazon.ca purchase? Fight back!

+1

Mar 28th, 2022 1:15 pm

#5

sixteen12 [OP]: Deal Addict; Aug 15, 2010; 2390 posts; 826 upvotes

Mar 28th, 2022 1:15 pm

Kiraly wrote: ↑ Do you have a NEXUS card that is still valid? If so you can use that even if your passport has expired.

I do. Really? Well I guess I have that fall back. I didn't know you could use an expired passport with a Nexus.

How can an ant carry twenty times its body weight, but root beer floats are still delicious?

Mar 28th, 2022 1:16 pm

#6

sixteen12 [OP]: Deal Addict; Aug 15, 2010; 2390 posts; 826 upvotes

Mar 28th, 2022 1:16 pm

Macx2mommy wrote: ↑ I booked an appt for a call back. they called from an unknown number on a weekend, so I thought it was a scam. They left a message with no call back, after the second call, they told me they were closing the ticket, and I had to resubmit another ticket. I just started answering everything for the next three days, and finally got an appointment. Mine passport office does require an appt to get in, they had a security guard checking appts and turning people away.

Okay cool, do you know how many days it took? I've no missed calls and turn off the Unknown caller filtering since I made the request.

How can an ant carry twenty times its body weight, but root beer floats are still delicious?

Mar 28th, 2022 1:20 pm

#7

Kiraly: Deal Expert; Jan 9, 2011; 16497 posts; 22684 upvotes; Vancouver

Mar 28th, 2022 1:20 pm

sixteen12 wrote: ↑ I do. Really? Well I guess I have that fall back. I didn't know you could use an expired passport with a Nexus.

Yes, you will lose the TSA pre-check benefit if you do not have a valid passport on file, but the NEXUS card will still still valid for entry.

What happens if my passport expires?
Your DHS Trusted Traveler Programs membership date is not dependent on the passport expiration date. Membership will remain valid, even if the passport expires.

If you receive TSA PreCheck® benefits through your Global Entry membership, you will not be eligible to use them until you have renewed your passport and updated your account.

Double check with your airline that they will let you board with only a NEXUS card and not a passport. Porter Airlines is notorious for refusing boarding to Canadians who present only NEXUS cards, even though a NEXUS card alone is 100% sufficient for border crossing purposes.

He/him
So how much is that loyalty point you earned actually worth?
List of RFD credit card lists
Did you get hit with customs/duties/import charges on an Amazon.ca purchase? Fight back!

+1

Mar 28th, 2022 1:32 pm

#8

Macx2mommy: Deal Addict; Jan 2, 2015; 2621 posts; 2478 upvotes; NOT centre of Univer…

Mar 28th, 2022 1:32 pm

sixteen12 wrote: ↑ Okay cool, do you know how many days it took? I've no missed calls and turn off the Unknown caller filtering since I made the request.

I did this in at the end of November. The first time, I put my request in on a Thursday and got a call on Saturday and Sunday morning (hence why I thought it was a scam). I resubmitted on late Sunday night/monday morning, then got the call on tuesday or thursday (can't remember). I hear now, they are a little more back logged, but taking appointments only for people who have trips already booked in the near future.

On a 'smart' device that isn't always so smart. So please forgive the autocorrects and typos. If it bothers you, then don't read my posts, but don't waste my time correcting me. If you can get past the typos, then my posts generally have some value.

+1

Mar 28th, 2022 1:43 pm

#9

dolfan1980: Deal Addict; Aug 3, 2017; 1115 posts; 860 upvotes

Mar 28th, 2022 1:43 pm

I wouldn't rely on Nexus, every US CBP and CBSA agent I've tried to use mine with since the onset of the pandemic has demanded my passport and has gotten very grumpy when I ask why I can't use the Nexus card and say things like "that's only for the machines"...very frustrating.

I had to renew my kids' passports last month. Got the call back in two business days (5 days over a weekend and including the day of call) and then struggled to get an appointment in a city I was going to be in when appts available, but generally a 2-3 week wait for an appointment as of a month ago.

+4

Mar 31st, 2022 10:41 am

#10

michiebaby: Deal Addict; Aug 16, 2009; 1712 posts; 738 upvotes; Toronto

Mar 31st, 2022 10:41 am

I'm going through this now.. it's been 4 business days and I have not received a call. I spoke to a friend who didn't realise their passports had expired until 2 days before their trip so had to do a rush order... cost something like $340. For folks that have done the mail in, any hesitation with that method?

Mar 31st, 2022 11:48 am

#11

sixteen12 [OP]: Deal Addict; Aug 15, 2010; 2390 posts; 826 upvotes

Mar 31st, 2022 11:48 am

michiebaby wrote: ↑ I'm going through this now.. it's been 4 business days and I have not received a call. I spoke to a friend who didn't realise their passports had expired until 2 days before their trip so had to do a rush order... cost something like $340. For folks that have done the mail in, any hesitation with that method?

They haven't called me yet, it's been 10 days, so I don't think I'm going to get a call. I'm just going into the office 2 business days before and pay for the next day passport.

How can an ant carry twenty times its body weight, but root beer floats are still delicious?

Mar 31st, 2022 12:05 pm

#12

blairs1: Deal Addict; Nov 20, 2006; 2396 posts; 441 upvotes; Southwestern Ontario

Mar 31st, 2022 12:05 pm

coworkers significant other just got a call back... 18 days after submitting their request.

+1

Mar 31st, 2022 12:12 pm

#13

Macx2mommy: Deal Addict; Jan 2, 2015; 2621 posts; 2478 upvotes; NOT centre of Univer…

Mar 31st, 2022 12:12 pm

sixteen12 wrote: ↑ They haven't called me yet, it's been 10 days, so I don't think I'm going to get a call. I'm just going into the office 2 business days before and pay for the next day passport.

I would open a new ticket too. In January, there were not allowing walk ins even for for emergency passports. Might be different now with restrictions lifting.

On a 'smart' device that isn't always so smart. So please forgive the autocorrects and typos. If it bothers you, then don't read my posts, but don't waste my time correcting me. If you can get past the typos, then my posts generally have some value.

Mar 31st, 2022 7:05 pm

#14

georvu: Deal Fanatic; Feb 4, 2015; 9076 posts; 5328 upvotes; Canada, Eh!!

Mar 31st, 2022 7:05 pm

Ideally have appointment to passport office but many do allow non appointments to wait in case space opens.

2022: BOC raised 8 times and MCAP raised its prime next day.
2017 to 2018: BOC raised rates 5 times and MCAP raised its prime next day each time.
2020: BOC dropped rates 3 times and MCAP waited to drop its prime to include all 3 drops.

+2

Apr 1st, 2022 1:22 pm

#15

kkl1208: Sr. Member; Sep 28, 2006; 993 posts; 316 upvotes; Toronto

Apr 1st, 2022 1:22 pm

sixteen12 wrote: ↑ They haven't called me yet, it's been 10 days, so I don't think I'm going to get a call. I'm just going into the office 2 business days before and pay for the next day passport.

I wonder if I should make another ticket. It's been a week since I have submitted the ticket.

Apr 1st, 2022 1:44 pm

#16

sixteen12 [OP]: Deal Addict; Aug 15, 2010; 2390 posts; 826 upvotes

Apr 1st, 2022 1:44 pm

kkl1208 wrote: ↑ I wonder if I should make another ticket. It's been a week since I have submitted the ticket.

I just got my call, 12 days total. Appointment for next Friday. Fly the following Thursday.

How can an ant carry twenty times its body weight, but root beer floats are still delicious?

+4

Apr 1st, 2022 2:40 pm

#17

kkl1208: Sr. Member; Sep 28, 2006; 993 posts; 316 upvotes; Toronto

Apr 1st, 2022 2:40 pm

sixteen12 wrote: ↑ I just got my call, 12 days total. Appointment for next Friday. Fly the following Thursday.

Thanks for letting me know! I guess I will wait for their call.

Apr 2nd, 2022 1:36 pm

#18

wysiwyg: Deal Addict; Nov 2, 2002; 2257 posts; 1052 upvotes; Toronto

Apr 2nd, 2022 1:36 pm

FWIW, once, upon returning from an international trip, at Pearson, they was a passport check just upon exiting the aircraft. I presented my Nexus card, as I had that card ready for the kiosk, but they insisted in seeing my passport. So something to keep in mind if travelling with just Nexus. (This is regarding the earlier discussions of travelling with just Nexus)

Celebrating 20+ years on RFD!

+3

Apr 5th, 2022 12:52 pm

#19

muscan: Member; Jun 4, 2013; 479 posts; 522 upvotes; GTA

Apr 5th, 2022 12:52 pm

Still waiting for my call. It's been 6 days.

I noticed they have a new system now for booking appointments but no appointments are available, even within a 100km radius of my home. Has anyone had any luck getting an appointment through this new system?

Apr 5th, 2022 1:52 pm

#20

RAINMAN0: Deal Addict; Oct 2, 2005; 2016 posts; 1157 upvotes

Apr 5th, 2022 1:52 pm

They called me back finally today. No appointments anywhere. They said I can try online using the new booking to see if something opens up but no appointments at any location nearby currently. They said you can just go to any location as long as you have proof of travel. Even if it says no walk ins they are taking them. Not sure if I trust the person but I guess i have nothing to lose since there is nothing available.

+4

Passport Renewal Issues

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