Paypal case denied after shipping item

chico_001 wrote: ↑"We understand the item associated with this case has been altered while in your possession. Because of this, we are unable to determine whether the item is significantly different than originally described, and we are unable to grant your claim."

Can anyone explain what happened? I thought I was supposed to get my refund once the seller receives the shipment, so why did Paypal suddenly denied my claim?

Can I reopen the case?

chico_001 wrote: ↑ Hi

I opened a case with Paypal for a refund. I got an email that the seller has agreed to a full refund once I returned the item associated with the transaction. I shipped the item back at my own cost and uploaded the tracking number. The item is still "In Transit", but I saw that my case has been denied by Paypal because:

"We understand the item associated with this case has been altered while in your possession. Because of this, we are unable to determine whether the item is significantly different than originally described, and we are unable to grant your claim."

Can anyone explain what happened? I thought I was supposed to get my refund once the seller receives the shipment, so why did Paypal suddenly denied my claim?

Can I reopen the case?

Poutinesauce wrote: ↑ If PayPal tries to weasel out of paying, file a chargeback with your credit card company.

aaron158 wrote: ↑ u will have to call them to appeal but good luck getting though they seem to open and close there call centre at random now because of the covid thing.

also for the money u paid for return shipping u can get that back go here https://www.paypal.com/ca/for-you/shop/refunded-returns u will need to select the transaction in question then upload a copy of the shipping recite. they will refund upto $30.

also how long ago did u ship it and by what company did u ship it with if its been a long time then u should call the shipping company and try to file a lost package claim with them.

chico_001 wrote: ↑ It's been 6 business days with Canada Post. It was supposed to take 7-12 business days. With the way things are, when could I make a claim to Canada Post?

Tiberius wrote: ↑ I’m no expert on this, but if you contact PayPal and show the return is still in transit... it kinda highlights that the other person is lying to them.

Credit card chargeback is always there is PayPal doesn’t do right by you.

BobSagget wrote: ↑ yup if you chargeback, you should be able to get your money back.

Many years back (probably like a decade ago), I sold some virtual stuff in an online game through PayPal. Very next day the dude opened a case saying the payment was unauthorized and it wasn't him. After PayPal investigated they came to the conclusion that it WAS him and ruled in my favour. Released the funds to me. Sounds great, right?

Well 2 weeks after that suddenly my PayPal account is in the negative. PayPal tells me the buyer went to their credit card company with the same story and did a charge back and "there's nothing we can do about it".
PayPal isn't going to just be out of their money, so they of course just took it from me and said oh well nothing we can do about it, fix your negative balance within 60 days or we'll send it to collections.
Luckily I didn't spend any of it (was about $1600) and transferred it back from my bank account to fix the negative balance.

Anyway, the point is PayPal is garbage and if you want your money back you'll most certainly get it through a chargeback.

chico_001 wrote: ↑ when you do a chargeback, what do you tell your credit card company? that the seller refused to make a refund? Is this like a buyer protection insurance claim using your credit card?

I got the case reopened at Paypal, but one week later, they denied the case again with the same reason that the item was altered but the item is still in transit to China. I am sick of reopening cases with Paypal which takes forever because their customer service does not exist anymore and you can only contact them through message centre.

chico_001 wrote: ↑ when you do a chargeback, what do you tell your credit card company? that the seller refused to make a refund? Is this like a buyer protection insurance claim using your credit card?

I got the case reopened at Paypal, but one week later, they denied the case again with the same reason that the item was altered but the item is still in transit to China. I am sick of reopening cases with Paypal which takes forever because their customer service does not exist anymore and you can only contact them through message centre.

chico_001 wrote: ↑ Hi

I opened a case with Paypal for a refund. I got an email that the seller has agreed to a full refund once I returned the item associated with the transaction. I shipped the item back at my own cost and uploaded the tracking number. The item is still "In Transit", but I saw that my case has been denied by Paypal because:

"We understand the item associated with this case has been altered while in your possession. Because of this, we are unable to determine whether the item is significantly different than originally described, and we are unable to grant your claim."

Can anyone explain what happened? I thought I was supposed to get my refund once the seller receives the shipment, so why did Paypal suddenly denied my claim?

Can I reopen the case?

aaron158 wrote: ↑ wait till after the package is delivered. before contacting paypal to reopen the case. how did u ship the package back what method was it.

chico_001 wrote: ↑ Canada post with tracking number. I uploaded the tracking ID to the case so Paypal should see it.

I thought there was a deadline to reopen a case before it is closed forever?