Shopping Discussion

Paypal: Limited Account Access

  • Last Updated:
  • Nov 20th, 2008 10:49 am
[OP]
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Nov 25, 2007
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Paypal: Limited Account Access

Today I got an email from Paypal. Below is the transcript of the email:

Dear XXXXXXXXXXXXXX,

As part of our security measures, we regularly screen activity in the PayPal system. During a recent screening, we noticed an issue regarding your account.

Case ID Number: XX-XXX-XXX-XXX


For your protection, we have limited access to your account until additional security measures can be completed. We apologize for any inconvenience this may cause.

To review your account and some or all of the information that PayPal used to make its decision to limit your account access, please visit the Resolution Center. If, after reviewing your account information, you seek further clarification regarding your account access, please contact PayPal by visiting the Help Center and clicking "Contact Us".

We thank you for your prompt attention to this matter. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.

Sincerely,
PayPal Account Review Department

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.

----------------------------------------------------------------
Copyright � 1999-2008 PayPal. All rights reserved.

PayPal Email ID XXXXX



I logged into Paypal (via my own link) and I could find a case being opened. Then it asks for copy of my Driver License, Health Card w/ photo and utility bill with my address on it.

Anyone gets something like this in the past? Can Paypal obtain these information legally? Thanks in advance!
13 replies
Deal Addict
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Oct 15, 2008
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Montreal
Friend seems like a fake email you got there how did you log into your account by the link that mail gave or what?

For myself, people have often tried to fool me but they are such amateurs! Just checl the "sender" email adress and tell us is it something like "paypal@services.com"
Deal Expert
Mar 25, 2005
21286 posts
2113 upvotes
Basically...your SOL. Other than doing what they ask, there is nothing you can do. See: PayPalSucks
[OP]
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lil_azn wrote:
Nov 18th, 2008 9:57 pm
Friend seems like a fake email you got there how did you log into your account by the link that mail gave or what?

For myself, people have often tried to fool me but they are such amateurs! Just checl the "sender" email adress and tell us is it something like "paypal@services.com"
That's my initial thought too. That's why I logged into Paypal using my own link and found out there is a case opened with the exact case number as specified in the email. The sender address is service@intl.paypal.com. There is no link inside the body of the email.
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torseller07 wrote:
Nov 18th, 2008 10:09 pm
That's my initial thought too. That's why I logged into Paypal using my own link and found out there is a case opened with the exact case number as specified in the email. The sender address is service@intl.paypal.com. There is no link inside the body of the email.
:) Dont worry buddy, service@intl.paypal.com is a fake mail! just copy and paste that adress into google and youl see.
[OP]
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Nov 25, 2007
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Oh don't worry, I haven't been using Paypal for a while. No money inside. :)

I don't know. Is there any way that hackers can hijack a link that I type in myself (www.paypal.com) in a browser? I was using Firefox 3.0.4. Firefox confirms the link I typed in is legitimate.

(Well actually I think they could, if my Firefox has been compromised ahead of time. Anyway I can find out?)
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torseller07 wrote:
Nov 18th, 2008 10:26 pm
Oh don't worry, I haven't been using Paypal for a while. No money inside. :)

I don't know. Is there any way that hackers can hijack a link that I type in myself (www.paypal.com) in a browser? I was using Firefox 3.0.4. Firefox confirms the link I typed in is legitimate.

(Well actually I think they could, if my Firefox has been compromised ahead of time. Anyway I can find out?)
Try from another computer, be sure its gonna be https
Sr. Member
Jan 27, 2004
640 posts
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i had something like this recently then looked at the address was spoofed!
Deal Addict
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Jun 28, 2005
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This is spam. I've received a couple of these before. Do not click on the link.
[OP]
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Nov 25, 2007
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Logged into Paypal on other machine with Firefox 3.0.4 and https. Same result.

And in case people haven't read yet, I didn't click on any links nor there are any links provided in the body of the email.
Banned
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Jul 16, 2003
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Toronto
Call paypal at :

1 888 221 1161

and ask them whats going on.
Andre Oliveira - Mortgage Agent
Mortgage Intelligence - FSCO# 10428
[OP]
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Nov 25, 2007
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OK will call Paypal tomorrow. Thanks!

EDIT: Account resumed to normal after I submit the required identification.
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Nov 15, 2006
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torseller07 wrote:
Nov 18th, 2008 9:54 pm
I logged into Paypal (via my own link) and I could find a case being opened. Then it asks for copy of my Driver License, Health Card w/ photo and utility bill with my address on it.

Anyone gets something like this in the past? Can Paypal obtain these information legally? Thanks in advance!
Information and Privacy Commissioner/Ontario:
http://www.ipc.on.ca/index.asp?navid=46&fid1=288

Who can require you to provide your health card?

Only persons who provide provincially funded health resources may require
individuals to produce their health cards...

Can I use my health card number to prove my identity
to third parties?

The Act generally forbids third parties from collecting or using your health
number, for example by taking note of your number or photocopying your
health card...
It's a little late because you've already provided your information, but PayPal should never have asked for your Health Card info. If you are very confidant that this was legitimately from PayPal, then you should consider reporting them to the Privacy Commissioner.

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