Sending items to the US using Expedited parcel is kinda risky for I know from experience where 99% of the items that I've sold are shipped to the US using Expedited. There are a couple of things to keep in mind when you're dealing with customers..
When you are contacting your customer about shipping details you must state clearly....
1. Package can take as long as 12 BUSINESS days to arrive because the estimated days of arrival quoted on the Canada Post website is really an ESTIMATE and is rarely accurate.
2. BUSINESS DAYS means Monday-Friday which is 5 days a full week and the US works on 6 days which causes misunderstandings.
3. When communicating with your customer, ALWAYS send messages through ebay with the "contact buyer" function because it is then recorded under your messages inbox and sent folder.
4. Expedited US is automatically covered for $100 insurance but make sure that you buy enough insurance to cover the entire value of the package including the shipping cost.
5. YOu have to make clear to the buyer that Expedited Parcel provides a DELIVERY CONFIRMATION and not a full tracking service. Package is only scanned in at the originators post office and logged again once it is successfully sent. Many buyers of mine in the past usually gets nervous when a week later Canada Post tracking still says package is received at post office.
6. Here's one thing that pisses me off... Canada Post sucks. eg. I have a package sent out November of 2006 and till this very day if I log in the tracking number it still DOES NOT say that package has been successfull sent to receiver and if my buyer was not an honest person they can use that against me and say that they never received the parcel.
7. Track your packages on the www.usps.com site with the same canadapost tracking number because they update on the same day that package was delivered to the buyer and gives better detail.. ie. attempt delivery at so and so time and notification was left for person to pick up or reschedule 2nd delivery.
Finally, I really don't think that you'll have a problem getting your money back from ebay because you are not at fault. Have a scanned copy of your package payment receipt and expedited parcel receipt(one with tracking#) for them to review to prove that you have sent the package to that buyer because the carbon copy of the Expedited parcel receipt shows a dated postal stamp and address with the details of receiver.
If you can't get your money back from Ebay then file a lost package claim against Canada Post. You will have to wait 30 days after parcel has sent and you'll need to give them contact information of the buyer to confirm. If Canada Post confirms that buyer has not received package then you get your insured value back but if they confirm that buyer has received package then you ask them to send you a email and letter confirmation and you contact Ebay again and say LOOK! I want my money back.
I hope this is helpful for you my friend.
Good luck
When you are contacting your customer about shipping details you must state clearly....
1. Package can take as long as 12 BUSINESS days to arrive because the estimated days of arrival quoted on the Canada Post website is really an ESTIMATE and is rarely accurate.
2. BUSINESS DAYS means Monday-Friday which is 5 days a full week and the US works on 6 days which causes misunderstandings.
3. When communicating with your customer, ALWAYS send messages through ebay with the "contact buyer" function because it is then recorded under your messages inbox and sent folder.
4. Expedited US is automatically covered for $100 insurance but make sure that you buy enough insurance to cover the entire value of the package including the shipping cost.
5. YOu have to make clear to the buyer that Expedited Parcel provides a DELIVERY CONFIRMATION and not a full tracking service. Package is only scanned in at the originators post office and logged again once it is successfully sent. Many buyers of mine in the past usually gets nervous when a week later Canada Post tracking still says package is received at post office.
6. Here's one thing that pisses me off... Canada Post sucks. eg. I have a package sent out November of 2006 and till this very day if I log in the tracking number it still DOES NOT say that package has been successfull sent to receiver and if my buyer was not an honest person they can use that against me and say that they never received the parcel.
7. Track your packages on the www.usps.com site with the same canadapost tracking number because they update on the same day that package was delivered to the buyer and gives better detail.. ie. attempt delivery at so and so time and notification was left for person to pick up or reschedule 2nd delivery.
Finally, I really don't think that you'll have a problem getting your money back from ebay because you are not at fault. Have a scanned copy of your package payment receipt and expedited parcel receipt(one with tracking#) for them to review to prove that you have sent the package to that buyer because the carbon copy of the Expedited parcel receipt shows a dated postal stamp and address with the details of receiver.
If you can't get your money back from Ebay then file a lost package claim against Canada Post. You will have to wait 30 days after parcel has sent and you'll need to give them contact information of the buyer to confirm. If Canada Post confirms that buyer has not received package then you get your insured value back but if they confirm that buyer has received package then you ask them to send you a email and letter confirmation and you contact Ebay again and say LOOK! I want my money back.
I hope this is helpful for you my friend.
Good luck