PayPal refusing to refund me seller fees after someone tried scamming me with a hacked eBay account??
Luckily, I hadn't shipped it yet, so I immediately agreed to issue a refund for the case on PayPal. Over a month passed with complete silence on the case and the money was still sitting in my PayPal balance (I wasn't going to touch it because I wanted it to go back to the buyer).
A few days ago, eBay had finally updated the case and taken the money from my balance. But they also deducted the seller fees I paid for the transaction, and also charged me a $20 CAD chargeback fee.
So basically I am out almost $70 even though I followed all of PayPal's instructions and agreed to refund the seller.
I messaged them asking why I am losing the seller fees because I am not at fault here, the buyer had their accounts hacked and I immediately agreed to a refund the same hour they requested it. They agreed to refund the $20 chargeback fee, but after several days of back and forth, they refuse to refund the rest of the $50 because the buyer had did a chargeback with their credit card.
How is this fair to me? I didn't even ship the item and I immediately agreed to refund the buyer! And now I am out $50 because PayPal was slow and didn't move the money from my account back to the original owner for over a month.
This is so frustrating! And I can't even find a customer service phone number for PayPal, all their customer service on their site redirects to their useless chat service, which isn't helpful at all because it's a completely different person responding to me every single time I reply!