Shopping Discussion

PC Express phases out free pick up

  • Last Updated:
  • Oct 29th, 2020 9:19 pm
Deal Expert
Feb 7, 2017
15137 posts
12229 upvotes
Eastern Ontario
submalst wrote: Walmart used to ship dry goods/groceries without this whole book a slot nonsense.
Either way- i am hopeful that some others step up and “up” their game abit.
Sadly though- if online adoption doesnt grow i fear that these retailers will scale back.
The playing field changed greatly in regards to online groceries ... as witnessed by Covid 19
(Read my Reply # 13 in this thread)

Some stepped up their game ... while others previously not that interested
Have gotten in over the Summer lull

Covid 2.0 ... the second wave
Will no doubt change the marketplace and how consumers shop again this Fall & Winter
Esp so as Covid will be STACKED with regular Cold & Flu Season

The problem being ...
You don’t want to risk getting any of them
(Esp so at first glance one cannot tell one from the other with early symptoms)

Or worse scenario ... get more than one of them at the same time
That’s a recipe for not a very good outcome

And yes worse the older you are ...
But still not even close to optimistic for anyone else
No matter their age
(Remembering that Covid is now mutating into other forms of issues beyond just respiratory... the long haulers symptoms & illnesses we are just now becoming more aware of)

So, I foresee people staying home more this winter
Beyond any Govt mandated Shutdowns / Lockdowns
Cuz the less interaction you have with the outside world
Then the less likely you are to bring home something you’ve “picked up”
By either breathing in the virus ... or by contact / touch your face methods

I know we personally, are going back to just no contact shopping
Be that thru home delivery, or curbside pick ups

Fortunately, this time round ... we have far more options than we did in the Spring
Which also means we get more variety in what we can order
As well as not have to do without so many favourite things ... cuz a store previously wasn’t set up for online ordering, or curbside pick up
Therefore, very happy to see Metro, FarmBoy and Costco, among others ... join the world of online shopping

I truly think that online shopping is Expanding
It’s not gonna go back to where it was in 2019
Shopping this way will be far more expected by the Consumer
As an alternative to just Instore buying
Sr. Member
User avatar
Apr 5, 2010
676 posts
105 upvotes
Regina
Precisely, the pandemic forced these places to invest in and accelerate these types of options, they aren't going to stop doing it now, I would imagine a lot of people are finding it more convenient a lot of the time even without the importance of contact free service. I'm also disappointed with Walmart's change of delivery, but I would assume that was a reworking of their supply system and that grocery simply doesn't source from a distribution location or system that's involved in home delivery. It's unfortunate, but if it's one of the casualties of an improved curbside pickup option I'll live with it.
Deal Addict
May 31, 2008
1027 posts
515 upvotes
Toronto
Honestly, my local RCSS pick-up is getting worse...
Wait time now 30+ minutes from point of calling..(weekday/daytime hour)
missing items that i am charged for, wrong item etc.
I havent seen any change or improvement of service ...its been a steady degradation over the course of the last few months..
Previously before covid, maybe my wait time was 5 min..
Does it make sense to sit in my vehicle for 30 minutes once winter time comes...for missing and wrong items....
I have completed their surveys to provide the feedback and spoken to the hotline- no changes seen on the ground level.
Perhaps other locations are better, but If this is the best they got,.... i dont see how this would be enticing for customers...
sure its "safer"..but.....

The workers who load up the car are great and kind, and hard working.
Deal Expert
Feb 7, 2017
15137 posts
12229 upvotes
Eastern Ontario
submalst wrote: Honestly, my local RCSS pick-up is getting worse...
Wait time now 30+ minutes from point of calling..(weekday/daytime hour)
missing items that i am charged for, wrong item etc.
I havent seen any change or improvement of service ...its been a steady degradation over the course of the last few months..
Previously before covid, maybe my wait time was 5 min..
Does it make sense to sit in my vehicle for 30 minutes once winter time comes...for missing and wrong items....
I have completed their surveys to provide the feedback and spoken to the hotline- no changes seen on the ground level.
Perhaps other locations are better, but If this is the best they got,.... i dont see how this would be enticing for customers...
sure its "safer"..but.....

The workers who load up the car are great and kind, and hard working.
I am guessing it’s that one location (or maybe more prominent in the GTA where there is more demand)

We used 3 different chains during Spring Covid ... March, April & May
(2 Loblaws, an Independent, and a RCSS)

All went well.

We have our first order in for next week ... going back to Contactless Groceries for Covid 2.0
I will report back
But I fully expect it to go smoothly as it did back in May

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