Shopping Discussion

PC GC balance stolen; PC sent replacement card with 0 balance, continue to bungle response

  • Last Updated:
  • Dec 13th, 2020 10:35 am
[OP]
Deal Fanatic
Feb 15, 2006
8828 posts
3295 upvotes
Toronto

PC GC balance stolen; PC sent replacement card with 0 balance, continue to bungle response

I bought a $200 President Choice Gift Card at a Loblaws (so I get points on visa card). I went to No Frills (at Yonge/Finch) to shop, where I had to scratch the card for the pin, and ended with $164 balance on the GC.

A week later I went to another No Frills to shop, and was told the GC had 0 balance. I went on giftofchoice.ca to check the balance, it was 0. I called PC, they said the day after I used it at NF, there were 3 balance checks, and then it was used up that same day at a No Frills far away from me. I told them I had the physical card with me this whole time and did not go out to shop with this GC, and that NF was far from me. They opened a case, asked me to send in pics of the card, receipt, etc.

Two weeks later, I got an email saying they are sending me a replacement card. I replied it's good they'll send a card, but what happened, how can I have confidence when the balance can be stolen. There was no response for many days.

Today I got the replacement card, with instruction that the cards must be activated before they can be used. I went on giftofchoice.ca, but there is no where to activate the card. I called, and after a long wait, a lady CSR answered. She said the card should already be activated and I didn't need to activate. I replied they need to change the instruction then. But she then confirmed the card had 0 balance. She asked for the original case number, reviewed, then said she will escalate and transfer me to a supervisor -- then dropped me.

I called again, and waited long. Another lady CSR answered, said she sees the notes this is escalated to a supervisor. She said I'll need to wait for a call back from the supervisor, as they cannot transfer to a supervisor?!? I said the other lady shouldn't say she was transferring me. She can't do anything, and I have to wait.

So my PC GC balance can be stolen even though I have the physical card. PC sent a 0 balance replacement card, with wrong instruction, and CSRs cannot rectify and gave wrong instruction (about waiting for transfer). This gives no confidence in the security of PC GCs, and how PC handles problems.
4 replies
Jr. Member
Nov 25, 2018
101 posts
31 upvotes
Oh gosh. I feel you, dealt with serval CS who don’t give a fuxk recently.
Deal Addict
Feb 19, 2017
3895 posts
2428 upvotes
Vancouver
Dealt with this before but SDM (same company). You just need to be patient unfortunately. It took months to resolve and the process is quite slow but I got lucky that the replacement cards actually had balance and I used them up pretty quickly.

It’s one reason I generally avoid gift cards unless I can load the balance to my account right away (Starbucks, amazon, psn, ms, etc).

As far as how your balance got stolen, based on old research (a few years back), it seems like SDM generally get targeted by people who take pics of the card number and then just check the balance every so often to see if there is any balance. They will use up the balance if they ever notice a balance. This generally is most common during Xmas/just before Xmas since lots of people buy gift cards as gifts. One reason I always avoid grabbing any GC for those rotating racks and (like I said) prefer only buying gift card from places you can load the amount right away. As an alternative, you could always ask for gift card from behind the cashier (some stores). Those generally aren’t as likely to be stolen (or at least would require an inside job).
[OP]
Deal Fanatic
Feb 15, 2006
8828 posts
3295 upvotes
Toronto
We've actually had SDM balance stolen before too. But that was when they did not have PIN. Now SDM GCs have PINs and it shouldn't be as easy to steal. In my case here, it is PC GC that also had PIN.

I want to get my stolen balance back. We'd all like to know what PC is doing to rectify the situation of how these balances can be stolen.
Deal Guru
User avatar
Jan 9, 2011
10595 posts
12776 upvotes
Vancouver
It is really easy to steal the balance of a PC gift card. All you have to do is take a photo of the back of one, and the balance is yours. This is not hard for a shady cashier to do. PC gift cards are definitely near the bottom of the gift card security list.

Top