Computers & Electronics

PC is infected, can't even reset. Help Please !!!

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  • Feb 24th, 2020 2:44 pm
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[OP]
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Jun 7, 2005
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PC is infected, can't even reset. Help Please !!!

I think my PC is infected with virus. It runs so slow and screen freezes/turns black all the time. I was scanning the hardware, it found several threats, but before the full scan is complete, it crashed. Thus, couldn't take any action. In the past, when I was using the old Windows XP Pro, I would just reinstall the Windows and wiped the hardware. However, the system has been updated to Windows 10 (during Microsoft free offer). My understanding is that we don't reinstall the Windows now, but reset it. Please correct me if I am wrong. I tried the reset option several times. However, it says there was a problem, the PC cannot be reset.........

Please help.

Thanks
18 replies
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Dec 11, 2003
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rdx wrote: My understanding is that we don't reinstall the Windows now, but reset it.
What? Where did you get this from? Just format and reinstall Windows 10 if you need to.

Keep in mind that I'm not sure if formatting would completely render your virus dead. But might as well give it a try. Plan B would be to buy a new SSD and reinstall Windows on the SSD.
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[OP]
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Jun 7, 2005
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ds2chan wrote: What? Where did you get this from? Just format and reinstall Windows 10 if you need to.

Keep in mind that I'm not sure if formatting would completely render your virus dead. But might as well give it a try. Plan B would be to buy a new SSD and reinstall Windows on the SSD.

Like I said, my current Windows 10 was dowloaded/upgraded when Microsoft offered free upgrade from older version of Windows. Thus, I don't have the Windows 10 disk and can't format the harddrive.

Anyway, just an update. I did a Google and notice the so called Antivirus software in my PC :Segurazo Antivirus could actually be virus/malware itself. I don't recalled installing it...... Installation date shows two days ago...... Anyway, I just uninstalled it and the PC now seems to be running back to normal........ Hope problem has been solved......
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Nov 22, 2015
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rdx wrote: Like I said, my current Windows 10 was dowloaded/upgraded when Microsoft offered free upgrade from older version of Windows. Thus, I don't have the Windows 10 disk and can't format the harddrive.

Anyway, just an update. I did a Google and notice the so called Antivirus software in my PC :Segurazo Antivirus could actually be virus/malware itself. I don't recalled installing it...... Installation date shows two days ago...... Anyway, I just uninstalled it and the PC now seems to be running back to normal........ Hope problem has been solved......
You don't need a disc to re-install Windows 10 - you can download and create a bootable Windows install USB drive from the Microsoft website. Just use your existing Windows 7 key and it won't be an issue.
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rdx wrote: Like I said, my current Windows 10 was dowloaded/upgraded when Microsoft offered free upgrade from older version of Windows. Thus, I don't have the Windows 10 disk and can't format the harddrive.

Anyway, just an update. I did a Google and notice the so called Antivirus software in my PC :Segurazo Antivirus could actually be virus/malware itself. I don't recalled installing it...... Installation date shows two days ago...... Anyway, I just uninstalled it and the PC now seems to be running back to normal........ Hope problem has been solved......
Great. You found the issue.

Now go make yourself a bootable back up of Windows 10 (DVD or flash drive). You can download the latest version from Microsoft.

1) Go to https://www.microsoft.com/en-us/softwar ... /windows10
2) Look under Create Windows 10 installation media.
3) Click on the "Download tool now" button.
P10 2.4 THz CPU || 8 TB Ram || WD 300 TB HD || Nvidia w/ 32 TB Memory

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[OP]
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superfresh89 wrote: You don't need a disc to re-install Windows 10 - you can download and create a bootable Windows install USB drive from the Microsoft website. Just use your existing Windows 7 key and it won't be an issue.
I see. That's good to know. Like I said, the PC seems to be running normally. I will see if I still need to wipe it clean.

I am just curious why it didn't allow me to reset it at all when I was trying earlier (before I removed the "antivirus program"), neither keep personal files and apps options nor wipe it clean option.


Hope that Segurazo "antivirus" won't reinstall itself again, some people reported that though.........
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Nov 22, 2015
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rdx wrote: I see. That's good to know. Like I said, the PC seems to be running normally. I will see if I still need to wipe it clean.

I am just curious why it didn't allow me to reset it at all when I was trying earlier (before I removed the "antivirus program"), neither keep personal files and apps options nor wipe it clean option.


Hope that Segurazo "antivirus" won't reinstall itself again, some people reported that though.........
Many types of malware will delete your restore files or otherwise prevent you from doing a system restore/reset
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Learn an important lesson from this: Do regular backups of your system. External hard drives are cheap, and you can get free backup software (like Macrium Reflect) that does a decent job. If anything goes drastically wrong with your system, just restore your most recent offline backup (after copying off any more recent data files you need to preserve, if possible).
[OP]
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superfresh89 wrote: Many types of malware will delete your restore files or otherwise prevent you from doing a system restore/reset
Exactly, no wonder I couldn't find any restore points files.............
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rdx wrote: Exactly, no wonder I couldn't find any restore points files.............
Hold shift while rebooting. You'll get a screen that you can reset your Windows. Note that this almost definitely will not get rid of your virus, but if you're concerned about your abilities for reinstalling Windows, this might be good enough to get your PC healthy enough that the virus scanner will finish.
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hightech wrote: I would just get a reputable brand like Norton to scan and clean the system
Please ..... Norton AV a reputable brand.
It is like paying an ever-hungry giant dino (bloatware) to live in a small room (HD).
There are also other AV, subscription or free.
Microsoft Window Defender is sufficient although virus definitions update is 'slower' than paid AV

Currently, using Comodo Internet Security and virus def updates are 'frequent'. Best of all, FOC if you do not need its online support,

Anyway, salvaging an infected HD is damn too much time consuming with no data recovery guarantee.

Clean install OS on a new HD if preferred not to get infected from 'old' one after erasing fully (ie NO QUICK format)
Restore data backup if you had.

Personally, I would make an image (backup) of newly installed 'virgin' OS separately for future clean restore.
Have data saved to the separate partition of same HD (1 partition for OS and apps and 1 partition for data in a HD)
Of course, regular backup externally.

AIO, use common sense while opening/visiting unknown app/files esp pop-ups in web browsers ie DONT click whatever it tells you that your computer has 'problems' as there is NONE to begin with.
:( With exceptions from Microsoft itself
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imoo2u wrote: Please ..... Norton AV a reputable brand.
It is like paying an ever-hungry giant dino (bloatware) to live in a small room (HD).
There are also other AV, subscription or free.
Microsoft Window Defender is sufficient although virus definitions update is 'slower' than paid AV

Currently, using Comodo Internet Security and virus def updates are 'frequent'. Best of all, FOC if you do not need its online support,
When was the last time you used Norton AV? Many years ago it plain out sucked, but in the last few years, it has been ranked very good by some very large independent sites, and the performance is fantastic. The 5 user version generally goes for around $25 and is far better than Microsoft Defender.

some reference sites:

https://www.av-test.org/en/antivirus/home-windows/

https://www.av-comparatives.org/test-results/

The comodo you use is avg at best.
Last edited by hightech on Feb 20th, 2020 1:56 pm, edited 1 time in total.
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Have your pc drink this:

Image
To the moon
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Good article for you OP, "The Ultimate Guide to Reinstalling Windows From Scratch": https://lifehacker.com/the-ultimate-gui ... 1832897572
Basil: Well, may I ask what you were expecting to see out of a Torquay hotel bedroom window? Sydney Opera House, perhaps? The Hanging Gardens of Babylon? Herds of wildebeest sweeping majestically -?
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Nov 14, 2008
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it didnt seem like you paid any attention to
ds2chan

backup your stuff and do what he said. wipe out windows and reinstall using the method. your w10 will still be valid,.
if you just went and uninstalled it from add/remove programs , the malware probably still has a hook somewhere

here are some notes -
dont install random crap that pops up saying you have a virus
dont use internet explorer.
install malwarebytes, if your a student or have a student in the family, google for the $5 for 4 years student offer

if your just using the pc for browsing the internet , change your life, use A flavour of linux instead, such as ubuntu

rdx wrote: I see. That's good to know. Like I said, the PC seems to be running normally. I will see if I still need to wipe it clean.

I am just curious why it didn't allow me to reset it at all when I was trying earlier (before I removed the "antivirus program"), neither keep personal files and apps options nor wipe it clean option.


Hope that Segurazo "antivirus" won't reinstall itself again, some people reported that though.........
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Aug 2, 2004
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superfresh89 wrote: You don't need a disc to re-install Windows 10 - you can download and create a bootable Windows install USB drive from the Microsoft website. Just use your existing Windows 7 key and it won't be an issue.
Once Windows 10 has been activated, you don't need a key for subsequent installations
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I have a spare computer that I forgot to update to Win 10. Is there still a way to do it free?
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RolandCouch wrote: I have a spare computer that I forgot to update to Win 10. Is there still a way to do it free?
If it's Windows 7, use the Windows 10 Installation tool/media (https://www.microsoft.com/en-ca/softwar ... /windows10). If I remember correctly, it should just upgrade your Windows 7 without needing to input your serial again. I would use the tool to create a USB and keep that in case you run into an issue where you need to reinstall Windows, like OP did.

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