PC Optimum Discussion Thread (formerly PC Plus)
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What is PC Optimum?
It's a new loyalty program launched by Loblaws. It is basically merging both the PC PLUS program and Shoppers Optimum program into a single new program. The best of both worlds has been combined into one program.
Are there any benefits to joining?
Yes. Free groceries!
Do points expire?
No. Your points do not expire. However, your account can be closed, if you do not earn or spend any PC Optimum points at least once every 2 years or if you don’t have an open PC Financial Mastercard® registered to your account. For more details, please see the PC Optimum program
Help! I'm having issues registering!
You can try calling in for help with registering your account. The folks there will try to assist you in signing up.
I already have a PC MC. Do I need a pc optimum card?
You don't but the store prefers if you link it to a pc optimum account like the app for store penetration.
It says email already registered!
That means you probably already registered for a click and collect account or a pc insiders account. I recommend checking your email for a PC id email. If you've gotten one in your pc plus email, then you've most likely already had one and you'll need to do forget password or login with your details, and register for pc optimum that way. Simplest way if you get that message is to do forget password and register for pc optimum that way.
What is a PC™ ID?
A PC™ identification is a universal login that can be used to access your accounts across a variety of Loblaw and Shoppers Drug Mart Inc. websites. If you are registered with joefresh.com , beautyboutique.ca or online grocery websites, you already have one. Your PC™ id is your email address and password and you should use it as your login information for your PC Optimum account. If you were only registered with PC Plus you will need to create a PC™ id in order to register for PC Optimum.
By grocery websites, I'm assuming their banner grocery websites, like realcanadiansuperstore.ca
Help! I forgot my card at home! Can I bring in my receipt to get the points?
Unfortunately nope. Points cannot be applied retroactively, so try to remember your card!
You can also download the app to your phone so you'll never forget it.
Can I give the cashier a picture of my card? Isn't the same as giving them the app or my card?
No, The cashier can scan your card but you will not be able to redeem any points if you give them a picture of your card. If someone else in your household wants a card, please don't be lazy and actually get them a card or key fob available in store at your local participating pc optimum store.
Can I give them my phone number for my points?
Please don't be lazy and actually dig out your card. The cashiers can do phone number if it's attached to your linked registered profile, but cashiers will only do it for big orders and you can't find your card at all. In other words it's a last resort for folks buying a ton of stuff. You can do a points inquiry for any missing offers once you get home for your smaller orders. This is a new thing so many cashiers don't know how to do it, nor are they encouraged to do so, so please please remember your card!.
Can I present my PC Optimum Card at any time in the transaction?
Let's not temp fate again and do it at the beginning until they've worked out the kinks again. Hopefully the crashes won't happen but again let's not tempt fate
Why can I no longer view my points balance? What about Supplementary Card PC Mastercard holders?
If you are an Authorized User of a PC Financial Mastercard®, you will not see or have access to your primary cardholder’s points balance unless the primary cardholder chooses to add you to their Household. Please speak to the primary cardholder of your account.
If you’re still having trouble, contact PC Optimum Member Care for assistance or call 1-866-727-6468 for help.
The best workaround currently is to attach a plastic pc optimum card to your account and give your supplementary card holder a plastic card attached to your account and tell them to scan the plastic card and only use the mastercard to pay.
The option to change my plastic pc optimum cards to earn only is gone!
No worries, it's still there. you just need to call in and have them change it for you.
Update: The feature is now available on the website
What if the system went down? I didn't get my offers!
What if I loaded an offer and did not receive points for a particular offer?
If you are using the PC Optimum™ app:
Go to the Points section of your app and locate the transaction you are missing points from. Click on that transaction and select “Points Inquiry”. Complete the points inquiry form, submit it and we’ll look into your missing points right away.
If you are online at pcoptimum.ca:
Go to My Account and select “Points Inquiry” from the Transactions section. Complete the points inquiry form, submit it and we’ll look into your missing points right away.
If you are emailing
Amount Spent on Offer:
"CODE" at the bottom of your receipt:
Erumuh wrote: ↑ For those who are missing points, DO NOT submit points inquiries - the system is not working properly.
Your best bet is to use online chat (also very buggy, so do other things while waiting in the queue, and it may not work properly when you get to the front of the line, so you have to try again) and ask the person for help.
Have your receipt with the barcode number handy.
Online chat shows "not available"? Reload the page until it shows "chat now" or "available," then leave it open. Some attempts to connect may not register properly, so you have to come back to that page and click the "Chat now" button again.
Be polite - remember that Loblaws knows how screwed up the system is and is trying to fix it, so customer service is motivated to help you WHEN you get a hold of them. But a lot of other people are also trying. Be one of the nice ones and you'll get your points for sure.
It is much recommended that you do a points inquiry via the website as it seems to be gotten to a lot faster than just emailing.
Here is a link to the help faq for pc optimum for additional questions.
PC OPTIMUM TOS
https://www.pcoptimum.ca/company-policy ... conditions
PCF DEBIT CARDS CAN NO LONGER BE USED TO EARN PC POINTS. If you recall your pc plus login information, you can attach it to a pc optimum account though the link pc plus login information option
PointsHubby wrote: ↑ PC OPTIMUM PROGRAM - Announced
Its official the marriage of these two programs PC Plus & Shoppers Optimum is set to happen on Thursday, February 1, 2018
Preliminary Details are rolling out today (well since Midnight) on the two Retailers websites, here is the link to the info as it appears on the PC Plus website
Looks like a decent amalgamation... The PC Plus Points remain the same, and are worth exactly what they were before.
The SDM Optimum Points remain the same cash value, but flip over to the system that PC Plus currently has...
So 95,000 Optimum Points worth $ 170 becomes 170,000 PC Optimum Points worth $ 170
PLUS... and at the time of conversion, one will be credited for any points that are accumulating between SDM tiers as well (so your entire balance)... That is especially fair
There is a point conversion calculator that appears on the link I supplied above
One of the nice things is the threshold for cashing in goes from 20,000 = $ 20 down to 10,000 Points = $ 10
And BOTH Programs will allow members to cash in a maximum of 500,000 = $ 500 at one time
(that is a nice bonus for those who like to buy electronics & tech at Shoppers... no more having to worry about a $ 170 maximum).
Points will be earned at SDM at the rate of 15 Points for every $ 1 spent this is a 50% increase as today the Optimum Program accrues at the rate of 10 Points for every $ 1
AND there will be still be Bonus Earns (like 20x the Points)
Points will be earned in the PC Plus Program in the same way they are now (seems to remain points on personal offers loaded, and no ongoing points on total amount spent instore)
Another change is in how cards will be managed. There will now be one card per household (no more transfers between accounts) ... once the program is rolled out, PC Optimum Members will link all the cards in their household to one person who will be that households contact person & account manager
That's the basics... but there will be more news to come I am sure in the days & weeks ahead