PC & Video Games

PlayStation store “We've encountered an error while processing your order” issue

  • Last Updated:
  • Feb 13th, 2018 6:55 pm
Sr. Member
Nov 22, 2007
856 posts

PlayStation store “We've encountered an error while processing your order” issue

I just recently purchased a PS4 in Korea and I logged into my Canadian psn account to purchase discounted games FIFA and nhl bundle for 59.99
For some reason I’m getting “ We've encountered an error while processing your order“ at checkout and I’ve tried using different credit and visa debit and PayPal with same results. I’ve also tried updating my address and tried it on my MacBook/iOS/Android.
I had purchased another game a month ago without any problem and all of a sudden I’m getting nowhere l.
Any ideas guys?
2 replies
Sr. Member
Jan 12, 2010
797 posts
This worked for me, try having caps on when you type in your billing address
Sr. Member
Oct 5, 2005
633 posts
did you log into ps store through PS4 or computer (browser)? there's a common issue about not being able to checkout via website no matter what payment type you try to use. on the other hand, if you log in directly through PS4, you can checkout no problem. i wasted a crap ton of time trying to get it to work on my computer, but gave up. just log in from the console now.

interestingly, if your purchase is $0 (eg monthly free psn plus games), you can checkout through website no problem.

if you're getting the error on the console, i have no suggestions.


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