Poll: Credit or not-to-Credit / Why-Why not?

Call client, apologize and ask them what they would prefer. I'd imagine credit would be their choice.

If this is a real case, admit the overbilling to the client and ask whether the client would prefer a credit or a refund.

My interpretation of your post may be incorrect, but my understanding of your post is that the second option basically indicates that you would not tell the client of the overbilling.

Eventually the client will find out and that will be the end of the relationship.

Blanche123 wrote: ↑ If this is a real case, admit the overbilling to the client and ask whether the client would prefer a credit or a refund.

My interpretation of your post may be incorrect, but my understanding of your post is that the second option basically indicates that you would not tell the client of the overbilling.

Eventually the client will find out and that will be the end of the relationship.

EXACTLY, is the loss of total future revenue from that client worth it?
I know if one of my suppliers did that I would actually feel pretty happy about their honesty and would trust them more in future projects

ichpen wrote: ↑ Call client, apologize and ask them what they would prefer. I'd imagine credit would be their choice.

Ditto - call and offer immediate refund or credit towards/deducted from next invoice(s)

Yes, definitely notify them immediately and offer them a credit or refund. In a few cases we have managed to turn it to our advantage by offering the client a deal on the credit amount. Since the amount has already been approved, and it's sometimes more trouble than it's worth for them to process a refund, they might be persuaded to spend the credit on buying more from you, especially if you sweeten the deal by offering extra. But you must be prepared to refund if requested.

Thanks everyone for your input....Much Appreciated.