Porting Out from Rogers - Last Day of Billing for Services
Previously with Rogers Wireless on a month to month basis (no contract, no balance owing on my phone). Billing cycle is 1st of every month (Oct 1-31, Nov 1-31, etc).
Recently ported my number out to another cell phone provider on Oct. 15. As a result of this port-out, my Rogers services should have stopped on Oct 15 (as promised by my new provider).
I read Rogers' terms & conditions. It seems to state that I should only be charged up until the date of cancellation of Rogers services (Oct 15).
However, I just received my "final bill" and I was charged for the full month of services for the billing cycle (up to Oct 31).
Did Rogers screw up here?
I will call Rogers tomorrow when they are open, but wanted to see if I'm misinterpreting something here.
Recently ported my number out to another cell phone provider on Oct. 15. As a result of this port-out, my Rogers services should have stopped on Oct 15 (as promised by my new provider).
I read Rogers' terms & conditions. It seems to state that I should only be charged up until the date of cancellation of Rogers services (Oct 15).
However, I just received my "final bill" and I was charged for the full month of services for the billing cycle (up to Oct 31).
Did Rogers screw up here?
I will call Rogers tomorrow when they are open, but wanted to see if I'm misinterpreting something here.