Possible Telus Home Security Scam

lefroset wrote: ↑ After my past few months dealing with Telus on a mobility billing issue I wouldn't be surprised what they can screw up. Probably worth calling a legit Telus number and try to find out that way.

aaron158 wrote: ↑ it could be a scam but could be legit.

few years ago i lost my wallet i cancelled all the cards and ids. but some d bag first went to rogers and tired to open a cell phone with them and couldn't then went to telus and they were successful. bill ran up $400 as i had no idea and the scammer obviously wasn't paying the bill.

months after this account was opened someone saying there from telus saying i owed them $400. i didn't have a telus account i did have a phone with them before but i cancelled it and moved to PM many months before bill full paid off. so i called her a lair and a scammer and she said someone from there fraud dept would call me back in a day or two.

so after she hung up i went and checked TransUnion and Equifax and that was when i see there was Hard hits from Rogers and Telus for the same date and a Telus account on file with $400 owed. Rogers said no account was opened so i guess they hit some snag trying to get one there. but the telus one went though few days later someone from telus fraud called back saying they closed out the account as fraud and provided me a letter to give to TU and EQ took months to get them to remove the account and the hard hits off my credit report and i had to add Fraud alerts to my accounts.

funcanuck wrote: ↑ It's just one of those scams phishing for your information it almost definitely wasn't Telus calling. I often get emails saying my Paypal, Apple, Netlflix, Amazon account etc were having issues with my payment. All scams, just ignore the call.

wolf30 wrote: ↑ I would have sued Telus just for the fact that you had to go through all of that trouble to get your credit score fixed. I just went to the equifax website to see if my father's credit score got a hit and they want the social security number in order to register for an account to get a credit report. I'm not comfortable giving out that information for fear of identity theft.

aaron158 wrote: ↑ u should be able to get it with his b day. if i recall the sin number field is optional.

wolf30 wrote: ↑ Ok I just registered on their site. Where did you go to see the Telus credit hit on your report?

aaron158 wrote: ↑ there should be one spot were it shows hard hits and soft hits. then there is also the list with all the active account and accounts that are inactive but have been inactive for less then 6 years.

wolf30 wrote: ↑ Is that the inquires section? I have 3 soft hits there that says it doesn't affect the credit score but there's nothing from Telus in there. Under accounts, I do see Telus mobility but that was from 2 years ago and it says account closed and last reported in 2021 which I don't think is related to their home security fiasco. Unless Telus hasn't put a hard hit on his credit score, this is looking more like a phishing scam.

It strikes me as very odd though that if it was identity theft they would register for home security as that pretty much reveals who the scammer is. I'm leaning more towards it being a phishing scam.

wolf30 wrote: ↑ Thanks I'll check TransUnion tomorrow as well. If this was a phishing scam this is quite the bold move. The guy that left the voicemail didn't have an accent. I'm used to seeing those text message & email phishing scams, along with the robotic voicemail messages, but this takes the cake.

funcanuck wrote: ↑ The thing is if someone signed up for Telus security and stopped paying they would just shut off the account and they would probably send a letter in the mail to the address to tell you. I don't answer the phone if I don't have the number in my contacts and the scammers leave voice mails but If you know you didn't sign up or use that service its 99.9% a scam. It's so easy to spoof phone numbers and the lack of an accent really doesn't mean much.

I use Credit Karma and Borrowell to check my credit score with Equifax and Transunion and if it doesn't show any Telus accounts or inquiries then your dad shouldn't worry about the call.