Travel

Post your airline refunds/ chargeback/insurance reimbursement here

  • Last Updated:
  • Jun 17th, 2021 10:17 am
[OP]
Deal Addict
Nov 24, 2013
1914 posts
1212 upvotes
Toronto

Post your airline refunds/ chargeback/insurance reimbursement here

Got an email from Vueling today that they've processed a refund for a flight within Spain. Happy about that.

Still waiting for the one from Lufthansa.
332 replies
Deal Addict
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Oct 13, 2007
4030 posts
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Edmonton
WestJet credit card insurance denied. Waiting on chargeback status.
Jr. Member
Apr 9, 2007
147 posts
32 upvotes
Calgary NW
got full refunds for everything I booked through Travelocity and FlightHub directly through them. Only took ~2 days for money back on my card from Travelocity, but ~2 weeks and a lot of annoyance from FlightHub
Member
Feb 27, 2011
221 posts
217 upvotes
In-laws were supposed to visit next month from overseas. Tickets were on United (in economy). I wasn't able to cancel online, so had to call their reservation centre. The agent initially offered us a 24 month travel credit on United. I pushed back a bit (politely), as 3 of their 4 flights were already cancelled. The agent then called her "refund department", who confirmed she could offer us a full refund. United's call back feature also made the waiting process pretty painless.

The in-laws also had US domestic flights booked on Delta and AA. Both were "basic economy" fares, so they were only offered travel credits.
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Oct 13, 2007
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lurker07 wrote: got full refunds for everything I booked through Travelocity and FlightHub directly through them. Only took ~2 days for money back on my card from Travelocity, but ~2 weeks and a lot of annoyance from FlightHub
Need more info. What did you book, flight (which airline), vacation package, etc.?
Sr. Member
Jan 30, 2017
795 posts
155 upvotes
Booked a trip for my wife, 2 kids and my mother and father in-law. Our flight was for July 8th for 3 weeks. Tap will start to fly twice a week to Lisbon from Toronto starting July, but my flight there was changed to accommodate their flight schedule and because of that they allowed me either a refund/ voucher of 125% of the value or a free change. I’m pretty happy with the outcome.
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Jun 27, 2015
2272 posts
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Last edited by MrDisco on May 30th, 2020 7:25 pm, edited 1 time in total.
Reason: combined the posts
Sig abuse not tolerated on RFD - mods
Deal Addict
Jun 27, 2015
2272 posts
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East York, ON
Airline and CC bullshit all the way
These guys simply don't give a shit about us

https://www.facebook.com/groups/AirPass ... 8055588750

This guy bought a ticket on May 4th and the CC still trying to argue with him on vouchers vs refund
WT. , at that time COVID was not an "unforeseen reason" as the guy noted
This clearly shows us that consumer protection is a bad joke
Sig abuse not tolerated on RFD - mods
Member
Dec 21, 2010
258 posts
177 upvotes
Call me lucky I was able to get full refund on AC early March before the CTA ruling and full refund on UA after the DOT ruling.
Banned
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Jul 17, 2008
11042 posts
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lpin14 wrote: Got an email from Vueling today that they've processed a refund for a flight within Spain. Happy about that.

Still waiting for the one from Lufthansa.
You'll probably need to do a chargeback for Lufthansa. You will wait a long time to receive anything from LH
Newbie
Mar 26, 2018
77 posts
149 upvotes
Niagara, Ontario
I had a trip with Sunwing booked April 5th. I got a refund through TD chargeback about 1.5 months ago and have heard nothing since. I do not know yet if the file is closed or if Sunwing is still fighting for the charge to be reinstated. Fingers crossed though, I have to be getting near the deadline for them to argue back.
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Nov 2, 2002
1992 posts
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Toronto
Had a vacation booked to Japan planned for last Easter via EVA air. Was booked via Expedia as it was actually around $300 cheaper than booking via the airline directly. When the pandemic hit, the airline offered full refunds as long as the flight was cancelled. Mine was about a month before. Eva required me to contact the TA directly since I didn’t book with them. Expedia could not be reached until 72 hrs before the flight and the online self service only offered a voucher that had to be used by Nov 1, 2020 (not a typo). Yet EVA clearly offered a full refund on their site.

When I was finally able to get a hold of Expedia, they still insisted that a voucher was my only option. They said that they will need to contact EVA and asked me to call back later. Then when I called back they said they couldn’t reach EVA, so I gave them the public number I used to call them which had minimal hold times. Finally that worked and they were able to get the waiver code to process the refund. I received it back to my card within 3 days.

Lesson learned: never again will I book via a travel agency. Avoid the middleman, less headaches.
2nd lesson learned: Remember the airlines like WestJet, AC, Air transat, etc... that have not honoured their own initial T&Cs or don’t want to go by government regulations and just looking for excuses. I WILL book next spring’s trip to Japan via EVA again, no doubt.
Celebrating 19+ years on RFD!
[OP]
Deal Addict
Nov 24, 2013
1914 posts
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Toronto
Messerschmitt wrote: You'll probably need to do a chargeback for Lufthansa. You will wait a long time to receive anything from LH
I have a charge-back in progress as well. When, I called Lufthansa last week, they told me I had a date of May 29 associated to my case and they thought it may be the refund date. However, when I called on May 29, I couldn't get through to them.

Just got through with Lufthansa and they're telling me that the credit will be issued in 2 weeks. Let's see if they honor their statement.
Deal Addict
Nov 2, 2003
2111 posts
213 upvotes
Had domestic tickets for Aug from Toronto to Vancouver. They were award tickets via Amex.

AC changed the schedule by 1hr and Amex agent asked me if I wanted refund without me even asking. It was done immediately.

My flight booked directly through AC from Toronto to San Francisco. First agent I talked to said they would get offline team to refund due to schedule change ... 2 weeks turnaround. However it never happened. Called again twice since and outbound flight also canceled. No refunds. Submitted DOT complaint few weeks back... but haven't heard back yet... Hopefully they can push ac for the refund
[OP]
Deal Addict
Nov 24, 2013
1914 posts
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Toronto
Refund from Vueling came through today. I also did a chargeback which will need to be reversed.
Deal Addict
Aug 29, 2005
1466 posts
122 upvotes
Ontario
I'm booked with Porter to fly to the East coast, first week of Aug. Porter has only cancelled flights until July 29.
Do I have any recourse, other than cancelling my flights through the website with these rules? I was going for a wedding, which has been since post-poned. Plus PEI is only accepting 'seasonal residents', where you have to self quarantine for 14 days, and I'm only planned to be there for 5 days.

Cancelled flights are credited for future Porter flights.
Credit is valid for 12 months from original booking date.
All travel using applied credit must be completed within 12 months of original booking date.
Expired credit has no value.

I booked this Dec 1, 2019, I would prefer a full refund, although I don't mind a credit, although based on the cancellation rules above, I would have to have booked travel by Dec 1, 2020. Who knows if that will be feasible etc, lots of unknowns at this time. But PEI isn't accepting visitors...

Would Porter just refund my purchase? I do have VIP Priority status, although I don't think that gets me anything in this case.
What about through my credit card company? I used my Cap One Aspire Travel card for this purchase if that helps any.
Thanks!
Deal Addict
Jun 27, 2015
2272 posts
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East York, ON
Got all the transactions reversed today by TD Visa (TAP and Austrian/Lufthansa were the carriers)
The CC record says purchase adjustment, it is not saying that is temporary or not.
I have no idea what a temporary refund looks like if you do please let us know
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Deal Addict
Jan 12, 2017
1456 posts
761 upvotes
The CTA statement isn't a ruling. Really more of a nepotistic taxpayer funded selfish-based attempt to fool individual Canadians into providing Air Canada (and other Canadian airlines) with a negative interest loan.

Chargebacks work because refunds in many cases are passengers' right, particularly if the airline was the one to cancel the flight,
khkchan wrote: Call me lucky I was able to get full refund on AC early March before the CTA ruling and full refund on UA after the DOT ruling.
Deal Addict
Jul 14, 2006
2443 posts
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CuriousC wrote: Got all the transactions reversed today by TD Visa (TAP and Austrian/Lufthansa were the carriers)
The CC record says purchase adjustment, it is not saying that is temporary or not.
I have no idea what a temporary refund looks like if you do please let us know
You should check out the Facebook group for Air Passenger Rights. I think it would be helpful.
Deal Expert
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May 10, 2005
36251 posts
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Ottawa
13inches wrote: You should check out the Facebook group for Air Passenger Rights. I think it would be helpful.
LOL He has been a whiner since day one and has gotten no results and Air Passenger Rights Facebook page has already been his crutch. He tells everyone to go there LOL
Thing is, he has issues with a third party online travel agent and a couple European airlines, not Air Canada.

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