Potholes Damage, Claim to the City
My wife had an experience of hitting a pothole in the City of Toronto, Wilson and Transit intersection on Jan 12, 2018. Had a flat tire and a bent rim, a bunch of lights have come on on the dash panel, vehicle stability assist, engine light, steering wheel barely turns and the last but not least I think due to the hit my Kids CDs got stuck in the CD player(radio keeps trying to eject them, but not working).
Along with my wife's car, there were another 12 cars, including several tow trucks having similar damage from the same pothole. We called 311 and reported the problem. The funny part is that the city was there a day prior trying to fix that pothole and several times earlier last month. All drivers have shared contact information, pictures, police file # and etc. Long story short, please share your experiences and advice on how you submitted your claims and fought city's push back.
Any help will be greatly appreciated. Thank you.