"Premium" text message?
They drained my mother's prepaid FIDO cell phone (used only for emergencies) of its account balance by sending text messages that cost $2/text message! The messages don't indicate that they had a fee so we'd just assumed they were spam messages and ignored them. And the FIDO website states that all incoming messages are free.
Fido claims they're not responsible for third party text messages. And when I called the customer service line on the 88588 website, all they could do was "unsubscribe" me from the service. They gave me an email to contact and when I also asked for the company's mailing address, I got a PO Box number!
I've emailed them and also lodged a complaint with CCTS.
Has anyone else been in this predicament? Was there a successful resolution of the issue i.e. full refund of the money lost?