Cell Phones

PREPAID - Koodo VoLTE Changes - Manitoba

  • Last Updated:
  • Mar 22nd, 2021 11:29 am
[OP]
Jr. Member
Jan 22, 2016
108 posts
77 upvotes

PREPAID - Koodo VoLTE Changes - Manitoba

Koodo: As of March 16, 2021, our Prepaid network in Manitoba will be changing and select areas of Winnipeg and Brandon may experience reduced calling coverage. Data speeds will remain unaffected. In order to maintain the best calling coverage after March 16, 2021, changes will need to be made to your account. For more information, please call us at 1-866-995-6636. Free Koodo Msg
Got this message this morning on my spouse's phone, so we called in. Apparently they are upgrading (translation: shutting stuff down) areas of Winnipeg and Brandon to VoLTE service only, and of course the prepaid plans do not qualify. We are most likely going to wait until after March 16 to see what the voice coverage ends up like. Of course they offered to move us to a postpaid plan. Seriously, there is no technical reason for this; both our phones AFAIK are VoLTE capable, they just don't want to support it. I'm considering a CCTS complaint.

I do have a question though. Does anyone know if similar things are happening or have happened in BC, particularly in the Victoria area? We are heavily considering a move to the coast this summer, so would like to know if this is an issue there.
9 replies
Member
User avatar
Mar 2, 2017
271 posts
252 upvotes
Similar discussion in this thread. Try checking what bands your phone currently connects to when making a call while inside.
Sr. Member
Dec 6, 2020
854 posts
918 upvotes
User864023 wrote: I do have a question though. Does anyone know if similar things are happening or have happened in BC, particularly in the Victoria area? We are heavily considering a move to the coast this summer, so would like to know if this is an issue there.
1. Don't move to the coast.

2. Bad policies always spread. If Telus is using 3G shutdown as a tool to force people to pay more for cell phone service in one area, you can be certain they'll be doing it everywhere else sooner rather than later. You can also be certain that the other carriers will follow suit. This is the nature of markets that are both non-competitive and under-regulated.
[OP]
Jr. Member
Jan 22, 2016
108 posts
77 upvotes
middleofnowhere wrote: 1. Don't move to the coast.
Yeah, the alternative is staying in Winnipeg, which is fast becoming a non-option.
Newbie
Nov 27, 2006
21 posts
15 upvotes
Winnipeg
I got a similar message from Public Mobile today:

"Public Mobile here. As of March 16, 2021, our Prepaid network in Manitoba will be changing and select areas of Winnipeg and Brandon may experience reduced voice coverage. Data speeds will remain unaffected. In order to maintain the best voice coverage after March 16, 2021, changes will need to be made to your account. For more information, please call us at 1-866-975-3058. Free Public Mobile Msg"

My understanding is that they are turning off some 3g towers in Winnipeg and Brandon and volte is the only option. Does lucky mobile allow volte calls? Or are my only options to switch to Telus, Bell, Rogers, Zoomer, or Fido?
Sr. Member
Dec 6, 2020
854 posts
918 upvotes
teefer22 wrote: My understanding is that they are turning off some 3g towers in Winnipeg and Brandon and volte is the only option. Does lucky mobile allow volte calls? Or are my only options to switch to Telus, Bell, Rogers, Zoomer, or Fido?
The three carriers only allow VoLTE access to postpaid customers, and then only with a very narrow selection of pre-approved phones. It looks like the carriers are using the 3G shutdown to further increase profits by ending prepaid plans, wiping out the (3g-only) MVNOs, and to do an end-run around the CRTC's anti-locking rules by restricting VoLTE access to phones that that have directly sold.

Unless their is fairly rapid government intervention, there is a very good chance the more fairly priced cell phone options are going to disappear very soon.
Newbie
Feb 6, 2021
1 posts
Double check this with Public Mobile - but it may be that all of Winnipeg and Brandon will no longer have voice service after March 16. That is the answer I got from a Public M moderator when I asked which areas of Winnipeg would be affected.
Deal Expert
User avatar
Dec 12, 2009
24018 posts
13306 upvotes
Toronto
Telus will be using their own towers in Winnipeg and Brandon. These towers will only run 1900 Mhz frequency on 3G. When Telus is doing tower sharing with Bell, both 850 Mhz and 1900 Mhz are available on 3G. The loss of 850 Mhz could affect 3G performance. Judging by the tower density, it should not be a big problem.
Koodo $40/6GB
Public Mobile 2016 fall promo, $23/1GB, $38/5GB
Fido $0.00/4GB+tablet
Tangerine Bank, EQ Bank, Simplii
Newbie
Mar 19, 2021
2 posts
1 upvote
This has been very frustrating for me.
I brought my own Android google phone to Koodo. I have no desire to change my phone or my plan (had for 3 years now)
I disregarded their attempts to keep harrassing me with automated messages. Anytime I wanted to make a phone call, I had to listen to a 30 second automated message, telling me again and again about the impending network upgrade. I called Koodo and told them that this is not tolerable and I want it gone. It took several tech people to "reset" my account or something on their end. The automated messages were then finally gone.
March 16th has come and gone and my phone is working just fine, making calls like before all throughout Winnipeg and other areas.
However now the automated messages are back. Now they say, the network is recently upgraded and you may lose coverage. I called Koodo and over 1.5 hours and several escalations with their reps, they accepted the fact that this is pure harrassment. My wife has Public Mobile and an even older phone (iPhone). She only received several text message s about the same network upgrade. That's it. No automated messages and harrassment. Why does Koodo have to do this? They were able to perform another "reset" on their end, where their system is supposedly told me hat my phone is not compatible with volte (which it is) so that the automated messages will stop. The very next day, they started again!
I'm DEFINITELY making a complaint to the CCTS. and calling them again. I don't give a shit , they cannot force consumers to give up and give in to their demands to buy new phones from them. It's not even a financial thing for me, it's just the blatant bullying. They offered several deals to make me go away. Their whole "list of compatible devices" is arbitrary from what I can tell. Telus does support my google pixel phone to conduct volte, but Koodo has chosen not to support my device. That's fine. They can either cut off my service entirely, which will force me to switch carriers. But they can't randomly not "support" my phone, when everything works fine and all my cell coverage is unchanged - while continuing the automated messages. I use the phone for work and can't tolerate a 30 second message prior to each call.
I kept telling them - what if I want to move to Steinbach, or Morden, or Dauphin or anywhere else for that matter. I will not be affected by your network upgrades at all (Wpg and Brandon), but my phone is now locked into a network wide automated message frenzy. Bullshit. I know that they can just suspend these messages from their system for all users, but are chosing not to.
I will provide an update on what happens in the next couple days. Any recommendations are appreciated.
If you are also willing to send a complaint to the CCTS, please do so. Thanks.
Newbie
Mar 21, 2021
3 posts
Winnipeg resident here. I was a Koodo prepaid customer and waited until March 16th to see what would happen. On that day I lost my ability to make phone calls and text service was very poor inside. I could not make phone calls even with full bars. I read that it was because Koodo prepaid will not support VoLTE. It is utterly ridiculous they are still selling prepaid plans here, when they know they will not work. Since my phone was VoLTE capable, I took their recommendation to switch to postpaid. After switching, I could not send texts either (although I could receive them) and still could not make calls, which was very frustrating. I typed in *#*#4636#*#* into my phone and discovered that although my phone is capable of both VoLTE and Wi-Fi calling, it is not provisioned by the carrier to do so, and Koodo is apparently not provisioning phones for VoLTE or wi-fi calling that you don't buy from them even after shutting down 3g. If you have a BYOD Android phone, you're out of luck once 3g is shut down. Winnipeg/Brandon may be a test case but I expect this will happen across the country, and will destroy the BYOD market, the prepaid market and the MVNO market if nothing is done. I switched to chatr for now, but I don't know what options there will be come June when Rogers shuts down 3g on chatr.

Koodo would not reimburse me for the 500 minutes I pre-paid for through their phone booster, nor my boosters for US minutes and texts. They said all they could do was give me credit on pre-paid service--a service that, thanks to them, I could no longer use.

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