Problem with claim for Credit Card's Extended Warranty
Maybe someone has some ideas on this...
I just called the CIBC Visa Insurance to open up a claim for "extended warranty" for an external hard-drive that I purchased on the card. The HD is out of manufacturer's warranty, but still within the 1 year extended warranty of the VISA.
I spoke to the lady who proceeded to ask me a bunch of questions... when she asked me what the "damage" to the item was, I explained that the hard drive inside is malfunctioning. She said the claim adjuster would probably deny the claim based on the "EXCLUSIONS" of the policy which states the following:
b) Excluded Items – Extended Protection does not cover the following items and services: automobiles, motorboats, airplanes and other motorized vehicle, and parts and accessories thereof; services; dealer and assembler warranties, normal wear and tear, used and pre-owned items, including demos, normal course of play, negligence, misuse and abuse, inherent product defects, willful acts or omission and improper installation or alteration, ancillary costs, any product purchased by and/or used for a business or commercial purpose, and any repair or replacement that would not have been covered under the Manufacturer’s Warranty.
She said the item wasn't covered because it's an "inherent product defect". Now here's how these warranties are a HUGE scam.... this vague language they add in exclusions, basically allow them to deny any claim they want..... OFCOURSE it's an inherent defect.... I can't think of any problems or issues that could possibly arise with any product you buy, that couldn't be called an inherent defect. And if it's not an inherent defect, then it's an issue due to normal wear and tear.... in other words, they save their ASSES everytime.
Anyways, I haven't given up on this, but I'd like to see if anyone has been successful in claiming extended warranties, and what I should tell them in my case to get this claim thru....