Problems with contacting MBNA.

BritishColumbian wrote: ↑ I'm trying to log in online but forgot my info so I called three or four MBNA contact numbers for an agent and all of them automatically re-routed me to put in how much I paid my bill this month, which isn't due for a week.

I paid my bill, I'm not over my credit limit but it still goes on and on about when I paid my payment and how much, and when it's done it asks me to hang up.

It says they are open 24 hours a day, 7 days a week online, yet, I can't even contact them?

I think I'm switching to a new credit card in the near future, I've never had this weird problem before. Unfortunately, my card is only 10% interest and will be hard to find elsewhere. I heard Bank of Montreal might have a 10% interest card?

coolintheshade wrote: ↑ BMO has a low rate option of 11.9%, as does RBC and ScotiaBank.

For a lower rate, you could try

Desjardins Modulo Visa 10.9% rate

Amex Essential 8.9%

NBC Syncro MasterCard 8.9% for purchases or 12.9% cash advance and balance transfers.

BritishColumbian wrote: ↑ Thanks for all the posts. I guess no one has any current solutions for my problem. I'll keep calling them, maybe they are closed on Sunday? Either way, I'll look into those other cards in the future but no one once mentioned how good the customer service was, which is my current problem with MBNA.

fred125 wrote: ↑ You can chat with them online. Log in to your account and there should be a chat icon on the right hand side.

Alternatively when you call their contact number, just ignore their menu options and keep pressing 0 whenever a menu option comes up. That's usually the way to get through to an agent.