Price Increase. 12GB 120$/90day plan increase to $150 unless switch to Koodo

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UPDATE: No more price increase
LINK: https://productioncommunity.publicmobil ... d-p/220067

Please upvote this thread for awareness, and don't downvote OP!
Everyone needs to file complaints!
Share your frustration where it might matter

Express your concerns to TELUS

Public Mobile Facebook

Telus Facebook
Telus Twitter

(Although, be mindful that during the sign-up process for this plan, you clicked "I agree" to their Terms of Service which states that the plan can be increased anytime with 30 days notice.)

Filing Complaints DO Work

https://mobilesyrup.com/2018/02/15/publ ... lan-koodo/
In response to MobileSyrup‘s request for comment, a representative for the CCTS said the commission could not comment on the case but noted:

“I can tell you that the role of the CCTS is to ensure that providers respect the commitments made to their customers, and if we receive complaints regarding price changes/increases we will look into them and ensure that customers receive what they were promised.”

File a Complaint!

CCTS (CRTC) COMPLAINT

COMPETITION BUREAU COMPLAINT - takes < 90 seconds to complete online (choose "Contract" => "Wireless")

STEP BY STEP INSTRUCTIONS TO FILE COMPLAINT WITH CCTS!

1. Select Contract
2. Select Wireless
3. When did you become aware? Feburary 15, 2018
4. Select Public Mobile
5. Select Personal
6. Answer: YES that you have tried to resolve this with the company (complain to Public Mobile forums too!)
7. Answer: NO that there are no other organizations which have the authority to compensate a customer for losses currently helping you to resolve this complaint.

8. You can answer with the following or change it as follows:

Please provide the details of your complaint. Please ensure that you describe, in as much detail as possible, the steps you took to resolve the issue with your service provider and your service provider’s response. *
My plan provided me with 12gb of data for for $120/every 3 months. They are increasing my bill to $150/3 months starting March 20th. This is inconsistent and not what was promised when the advertisement indicated the following "If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

What do you consider to be a reasonable resolution to your dispute? *
To allow me to keep my plan as I have fulfilled my side of the contract to continue to be an active customer at $120/3 months for the same service I was guaranteed without having to switch to another carrier.

9. Enter your personal info

10. Attach a photo of the public mobile post screenshot if you want.

THATS IT, TAKES 2 MINUTES. FILE A COMPLAINT!

Link to Public Mobile term on the 40$/4gb plan: https://productioncommunity.publicmobil ... /m-p/77350

Switching from Public Mobile to Koodo
For those thinking of switching, here are the potential "conditions", based on what was offered from people who got the offer last week:

Here is the fine print from Koodo when I try to use their promo code.
Roaming rates apply outside of Canada. Included data does not roll over at the end of each month.
Includes international text messages sent and received anywhere in Canada. Availability of service will vary by country and is subject to change without notice. Excludes premium and subscription-based messages. Additional data charges apply depending on picture size when roaming in the U.S. and internationally. Picture messaging is supported by BlackBerry smartphone with a SIM card only if a BlackBerry is added to a Koodo plan or a Koodo data plan is chosen. Picture messaging works only if data is turned on.
Unlimited local calling from 5pm to 8am, Monday through Thursday, and 5pm Friday to 8am Monday. For Canada-wide plan, unlimited Canada-wide calling from 5pm to 8am, Monday through Thursday, and 5pm Friday to 8am Monday.
Rate plan available for Manitoba and Saskatchewan residents with Manitoba & Saskatchewan area codes only. Subscribers moving to another province will be transferred to an applicable rate plan for that location.
Rate plan available for Quebec residents with Quebec area codes only. Subscribers moving to another province will be transferred to an applicable rate plan for that location.
Calls must be made and completed within Canada. Applies to calls made between phones on the same account.
The requirements to get the $100 credit:
Subject to credit approval.
While supplies last.
Must upgrade on a Tab to redeem this offer.
Monthly Tab charge and conditions apply.

For anyone that thinks $40/month at Koodo is the same thing:
1. Koodo is post-paid (not pre-paid)
2. Your 4gb/month do not roll-over
3. All your credits are lost. (e.g. discounts for auto re-new, referrals, loyalty)

You do gain more services by switching, such as: Nationwide Call (public mobile has this too for a low cost addon, do the math if increase of Koodo is worth your usage for cdn wide), actual phone customer service, roaming features, and a phone subsidy tab. And the data unlike other postpaid carriers is "shock free", so you won't have to worry about unsuspected data overages