Price Increase. 12GB 120$/90day plan increase to $150 unless switch to Koodo

frogger wrote: ↑ If I am reading that right, if we can get a current Koodo member to refer us

In theory, you could sign up, get a referral code, and then get someone else to sign up using your referral code.
That would mean you would need to act somewhat quickly because you would have to activate and get your own referral code before March 1st.
The person you refer would also need to use your referral code before March 1st.

we might be eligible for a $50 credit each?

Yeah, I don't know whether it will stack with the $100 credit. AFAIK, no one has reported whether they were able to get the referral to work in conjunction with the Kodoo promo code.

Thank you pcpypoon for those clear instructions. Just filed my complaint as well.

pcypoon wrote: ↑ Here I will make it as easy for you guys to file a complaint

Go to this link
https://www.ccts-cprst.ca/for-consumers ... aint-form/

1. Select Contract
2. Select Wireless
3. When did you become aware? Feburary 15, 2018
4. Select Public Mobile
5. Select Personal
6. Answer: YES that you have tried to resolve this with the company
7. Answer: NO that there are no other organizations which have the authority to compensate a customer for losses currently helping you to resolve this complaint.
8. You can answer with the following or change it as follows:

My plan provided me with 12gb of data for for $120/every 3 months. They are increasing my bill to $150/3 months starting March 20th. This is inconsistent and not what was promised when the advertisement indicated the following "If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

To allow me to keep my plan as I have fulfilled my side of the contract to continue to be an active customer at $120/3 months for the same service I was guaranteed without having to switch to another carrier.

7. Enter your personal info
8. Attach a photo of the public mobile post screenshot if you want.

tmonies wrote: ↑ Filed complaint to CCTS. Your incident tracking number is: 000000008414XX

They've received at least 1400 complaints since I sent yesterday

SickBeast wrote: ↑ My thoughts are, Telus is giving people essentially the same 4gb/month for $40, plus we get Canada wide long distance, eligibility for a phone subsidy, and a $100 credit to offset the fact that your billing cycle with PM might have just started. So in a lot of ways they are being extremely fair. The downside is the loss of autopay, the referrals, and the loyalty bonus, along with the fact that our data no longer carries over for a 90 day period. I am personally quite upset about that. But, if I can get a cheap phone every year through Koodo this way, I will just live with it. It could be worse. They could have shafted us with a price increase without giving us the Koodo offer. Oh and I almost forgot, I believe we also get VoLTE with Koodo.

Be careful, ppl will declare you the enemy and accuse you of working for Telus with a rational comment like that.

P.s I am a public mobile customer and pretty cheesed right now too, but definitely ain't blowing a gasket, it isn't all that substantial in my life. In Canada, you have to be prepared to move your cellular services around from time to time to hop on a deal being offered.

For anyone who's just started reading this thread: DO NOT SWITCH TO KOODO YET - YOU HAVE PLENTY OF TIME LEFT TO DECIDE AND WAIT FOR BETTER OFFERS.

Instead, file a complaint with the CCTS and Competition Bureau as helpfully outlined by pcypoon (upvote his post)

Here I will make it as easy for you guys to file a complaint

Go to this link
https://www.ccts-cprst.ca/for-consumers ... aint-form/

1. Select Contract
2. Select Wireless
3. When did you become aware? Feburary 15, 2018
4. Select Public Mobile
5. Select Personal
6. Answer: YES that you have tried to resolve this with the company
7. Answer: NO that there are no other organizations which have the authority to compensate a customer for losses currently helping you to resolve this complaint.
8. You can answer with the following or change it as follows:

Please provide the details of your complaint. Please ensure that you describe, in as much detail as possible, the steps you took to resolve the issue with your service provider and your service provider’s response. *

My plan provided me with 12gb of data for for $120/every 3 months. They are increasing my bill to $150/3 months starting March 20th. This is inconsistent and not what was promised when the advertisement indicated the following "If you have signed up for the promotional plan, you will be able to keep it after the promo period, as long as you are an active customer. This means that, as long as you are an active customer on this plan, your plan price will remain at $120, even after your initial 90 days. No surprises". Link to website to this quote: https://productioncommunity.publicmobil ... td-p/77350

What do you consider to be a reasonable resolution to your dispute? *

To allow me to keep my plan as I have fulfilled my side of the contract to continue to be an active customer at $120/3 months for the same service I was guaranteed without having to switch to another carrier.

7. Enter your personal info
8. Attach a photo of the public mobile post screenshot if you want.

SickBeast wrote: ↑ My thoughts are, Telus is giving people essentially the same 4gb/month for $40, plus we get Canada wide long distance, eligibility for a phone subsidy, and a $100 credit to offset the fact that your billing cycle with PM might have just started. So in a lot of ways they are being extremely fair. The downside is the loss of autopay, the referrals, and the loyalty bonus, along with the fact that our data no longer carries over for a 90 day period. I am personally quite upset about that. But, if I can get a cheap phone every year through Koodo this way, I will just live with it. It could be worse. They could have shafted us with a price increase without giving us the Koodo offer. Oh and I almost forgot, I believe we also get VoLTE with Koodo.

In addition to the loss of all rewards, the chances of Koodoo NOT raising their prices are little to none

PrimaryTech wrote: ↑ I'm reading these posts and its like some of you have been dumped by your first girlfriend on Valnetine's Day. And now you are trying to prove to the court (aka CCTS/Competition Bureau) that she told you that she loved you on a public forum (facebook), and that you have proof that she said she would never leave you (written on facebook wall aka Public Mobile forum). Now she has offered her best friend as compensation, but you don't want the best friend, you want her.

Ya except girlfriends aren't legally required to advertise truthfully and fulfill contractual obligations.

PrimaryTech wrote: ↑ I'm reading these posts and its like some of you have been dumped by your first girlfriend on Valnetine's Day. And now you are trying to prove to the court (aka CCTS/Competition Bureau) that she told you that she loved you on a public forum (facebook), and that you have proof that she said she would never leave you (written on facebook wall aka Public Mobile forum). Now she has offered her best friend as compensation, but you don't want the best friend, you want her.

This board and forum is about saving people money. There is nothing wrong with fighting for your consumer rights. For me, it's $240 a year plus tax increase for two lines. For others, it's even more.

If you want to be a sheep and shrug your shoulders when huge corporations bully you, up to you. For me it's hundreds that could be better used on my family.

tmonies wrote: ↑ Filed complaint to CCTS. Your incident tracking number is: 000000008414XX

Mine was 000000008404XX

Assuming it's sequential, that's 1000 new incidents in less than 12 hours.

JUST DO IT

Cocopuffs43421 wrote: ↑ Ya except girlfriends aren't legally required to advertise truthfully and fulfill contractual obligations.

Unless you get married, which you are not. There was no contract with Public Mobile. Get over it, get a better job, make more $, and get a better girlfriend

Thenerdmon wrote: ↑ Be careful, ppl will declare you the enemy and accuse you of working for Telus with a rational comment like that.

P.s I am a public mobile customer and pretty cheesed right now too, but definitely ain't blowing a gasket, it isn't all that substantial in my life. In Canada, you have to be prepared to move your cellular services around from time to time to hop on a deal being offered.

Letting the big 3 roll right over top of you is being a part of the problem with telecoms in this country.

You needed to make a new thread to ask this question?

I think it’s pretty clear, People are mad because the price is going up and the flexibility in how they use their data is gone. Plus there are other negatives such as losing data addons, etc.

People who seem to think this is great is because they can’t get through life without calling a cs rep or physically going to a store. I’m not really sure what you need that for exactly? I haven’t been to a physical bank in years and haven’t had to deal with any public mobile customer service since signing up.

PrimaryTech wrote: ↑ I'm reading these posts and its like some of you have been dumped by your first girlfriend on Valnetine's Day. And now you are trying to prove to the court (aka CCTS/Competition Bureau) that she told you that she loved you on a public forum (facebook), and that you have proof that she said she would never leave you (written on facebook wall aka Public Mobile forum). Now she has offered her best friend as compensation, but you don't want the best friend, you want her.

That was a bad analogy. And stop projecting your Valentine's Day on us poor souls

GiOBoY wrote: ↑ Mine was 000000008404XX

Assuming it's sequential, that's 1000 new incidents in less than 12 hours.

JUST DO IT

Mine from yesterday is 8390XX... so more than 1000

Cocopuffs43421 wrote: ↑ Ya except girlfriends aren't legally required to advertise truthfully and fulfill contractual obligations.

Prepaid =/= contract. Your 90 day prepaid terms are still being fulfilled, time to move on to the next deal peoples.

PrimaryTech wrote: ↑ Unless you get married, which you are not. There was no contract with Public Mobile. Get over it, get a better job, make more $, and get a better girlfriend

A marriage is a legal division of acquired assets, a prostitute is a pay for service. And yes, I am married.

Anything you buy is a contract between the buyer and seller. There is no fixed term contract here, but that is different from there being no contract.

I make plenty of money, I just don't give it to the big 3 willingly

PrimaryTech wrote: ↑ I'm reading these posts and its like some of you have been dumped by your first girlfriend on Valnetine's Day. And now you are trying to prove to the court (aka CCTS/Competition Bureau) that she told you that she loved you on a public forum (facebook), and that you have proof that she said she would never leave you (written on facebook wall aka Public Mobile forum). Now she has offered her best friend as compensation, but you don't want the best friend, you want her.

Yet when we get her back, we'll still hold a grudge while paranoid that she'll leave again. And wonder if it was better to have chosen the friend or find a new friend altogether. Sounds like an abusive relationship to me.

MyNameWasTaken wrote: ↑ That was a bad analogy. And stop projecting your Valentine's Day on us poor souls

I'm married on a contract, Valentine's is every day

GiOBoY wrote: ↑ Mine was 000000008404XX

Assuming it's sequential, that's 1000 new incidents in less than 12 hours.

JUST DO IT

Mine is 000000008414

GiOBoY wrote: ↑ Mine was 000000008404XX

Assuming it's sequential, that's 1000 new incidents in less than 12 hours.

JUST DO IT

Mine was 8408XX as of about 10am EST time this morning. So that is 600+ in the last 2+ hours.