Purolator Shipping Support Thread
I am a frequent online shopper. I have had may packages delivered to my home by various delivery services. So far I found the worst being Purolator. Companies that use Purolator include Toysrus, Sportchek and sometimes Amazon. Companies will always place the blame on the shipping companies but it is their fault to make such an unwise choice to use these delivery services. Amazon will at least give me a few bucks to compensate for having the product delivered late. Other companies will just apologize and pretty much imply in a courteous way that this is the way it is, suck it up. I don't blame the CS reps as they are good employees hired by bad companies to do exactly that.
I live in an area with frequent heavy traffic. 80% of the packages arrive late. (Though I have no problems with other delivery services). Purolator delivery person will use any excuse to have the package delivered by somebody else. One person said they cannot find my address. I live on the main road in my neighbourhood. There is no way that they cannot find it. a few times they claimed that they don't understand my address. I called customer service, they just verified my address and said they don't understand why the address is incorrect and have the package delivered the next day or two. I never get a notification when there is something wrong . I have to track the package using their website to find out.
Toysrus will not even give me an estimate delivery date, (just the tracking number), probably because they know how unreliable Purolator is. (Toysrus Canada survived bankruptcy, maybe it isn't such a good idea to irritate their customer that way especially when Amazon offers very competitive price for the same products and the packages are delivered mostly on time). Canada Post never delivered my small packages from China on time. At least I know that they were cracking down on fentanyl that they have to hold packages for inspection. Inefficient? Perhaps. At least I know that the reason behind packages not arriving on time.
Reason: updated thread title