Automotive

Quebec used car warranty

  • Last Updated:
  • May 12th, 2021 11:01 pm
[OP]
Member
Aug 3, 2019
490 posts
285 upvotes

Quebec used car warranty

Hey guys, i have a friend who got a 2012 dodge journey with 180k km from one of the big mercedes dealers in Mtl a week ago priced at 5k. Test driven and drove fine with no check engine light and was told mechanically ok for at least a year (not written) by the dealer. Not even 200km driven the car looses power on highway and he has to pull over and restart. After that engine light comes on. I am wondering if he calls the dealer on monday do they have to repair it under Qc laws? I called 2 shops for appointment and when they heard car was just bought they told me there is a 3 month /5k km warranty on every used car sold by a dealer but i cant find any info on it. Or he is screwed and has to pay to get it fixed?

Thanks
7 replies
Deal Guru
User avatar
Dec 11, 2004
10270 posts
2854 upvotes
Montreal, QC
admiralackbar wrote: Yes, every used car sold via dealer in QC is covered by a warranty depending on the age and km of the vehicle as described here:

https://www.opc.gouv.qc.ca/en/consumer/ ... y-fitness/

However, there is no warranty for vehicles older than 5 years or 80K km (class D) which is the case of your friend unfortunately
There are 3 legal warranties here in QC
https://www.opc.gouv.qc.ca/en/consumer/ ... -warranty/
the use warranty;
the reasonable lifetime warranty;
the warranty against hidden defects.
You could argue with the resonable lifetime warranty or if the dealer knew about it, as a hidden defects.
Now way a 5k used car should only last 200KM, that would be unreasonable.
Deal Addict
Dec 4, 2011
1864 posts
1471 upvotes
Montréal
Daijoubu wrote: There are 3 legal warranties here in QC
https://www.opc.gouv.qc.ca/en/consumer/ ... -warranty/


You could argue with the resonable lifetime warranty or if the dealer knew about it, as a hidden defects.
Now way a 5k used car should only last 200KM, that would be unreasonable.
Yep but that means at least a year or two of waiting while you sue the dealer which is why I did not expand on that further. QC consumer protection is pretty strong so chances are you would win eventually, arm yourself with patience. A guy sued LG for a refrigerator that was passed legal warranty but still not that old. Think it took 5 years with the appeals but he won in the end.
Deal Guru
User avatar
Dec 11, 2004
10270 posts
2854 upvotes
Montreal, QC
Depends if the dealer wants the bad rep or spend money on a lawyer.
If you send them a formal notice and they don't want the hassle, they'll just settle with you, otherwise bring it to the social media, power to the people.
[OP]
Member
Aug 3, 2019
490 posts
285 upvotes
admiralackbar wrote: Yes, every used car sold via dealer in QC is covered by a warranty depending on the age and km of the vehicle as described here:

https://www.opc.gouv.qc.ca/en/consumer/ ... y-fitness/

However, there is no warranty for vehicles older than 5 years or 80K km (class D) which is the case of your friend unfortunately
Daijoubu wrote:
There are 3 legal warranties here in QC
https://www.opc.gouv.qc.ca/en/consumer/ ... -warranty/


You could argue with the resonable lifetime warranty or if the dealer knew about it, as a hidden defects.
Now way a 5k used car should only last 200KM, that would be unreasonable.
Thanks guys, we called consumer protection office and they told us he is covered with legal law since it is a dealer who sold him the car. They said regardless of milage or years, a car should operate if its sold without disclosing there is an issue. (Obviously if AC is not heating or stuff like that those are not covered due to cars age, but engine shutting off randomly on highway is a different issue ) They sent us all the forms to give them a formal notice. Before doing those we called the dealer and they were helpful about the issue and asked us to come in to check the problem. They found out the issue in the engine, replaced the part. Charged us like 50$ instead of 300$ cause they were scared we would go legal route, my friend didn't argue much for 50$ and car is fine now. Good thing he bought the car from a dealer.

Thanks again for the inputs!
Deal Guru
User avatar
Dec 11, 2004
10270 posts
2854 upvotes
Montreal, QC
Knock on wood, I just bought a 2013 Venza with 160k from a used car dealer, hopefully will last another decade
Deal Addict
Oct 1, 2015
1786 posts
2228 upvotes
Barrie, ON
Ok so it loses power, he stops and restarts it, what's it done since? Has he pulled the DTC?

After a quick Google search, might be the throttle body sensor (Which is located on the gas pedal)

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