QUESTION Paper Share Certificates (AST Trust)
As part of long-term estate planning, they have decided to sell their entire holding of BCE shares.
Major complication... these are paper share certificates physically stored at a company called AST Trust.
Key problem... ALL attempts to communicate with AST Trust have been completely futile. They do not respond to mailed letters, e-mails, or phone messages (as no direct line seems available).
My parents still receive regular statements and dividend payouts so their account is obviously current and active.
Has anyone here dealt with AST Trust recently? Or redeemed paper share certificates in a similar situation?
Your advice and suggestions are most appreciated. Thanks in advance!