Be Quite! RMA process
my first time dealing with them and there don't seem to be alot of stories about rma with them online so figured id tell
Got a Be Quite Straight power 11 850w 80+ gold. it failed after only 2 months psu would not turn on no fan spin nothing.
RMA process with BE quite is dif them most companies u don't have to contact them first to troubleshoot or even get an RMA number they just say ship the unit in with a paper in the box that says what your problem is and your shipping info also need to include a copy of the invoice there website says though on a case by case bases they can choose to do the RMA without the invoice though.
i did try contacting them first to see if they would provide a shipping label considering there unit failed so embarrassingly fast they absolutely would not budge and basically said to bad its your problem even called in and asked if i could talk to a manger and they claimed there wasn't one.
they also refuse to offer advanced RMA even though pretty much every other psu maker out there offer that.
so had to ship it to them at my cost to there warehouse witch is
Listan USA Inc. / be quiet! USA
(RMA department)
727 Brea Canyon Rd suite #3
Walnut, CA. 91789
so no Canadian RMA location. cheapest options was netparcel for ups about $14. but i went with frightcom via ups as there insurance was cheaper i wanted to insurance for full value as many companies like to pull the it was damaged in shipping and deny ur RMA and since i never dealt with them before didn't want to chance it. so shipping with full insurance was $20.
so shipped it to them ups ground took 5 working days to get there. same day ups dropped off got an email saying they got the psu and would test in the next 3-5 working days and get back to me. very next day i got an email saying psu failed testing oddly enough they claimed it powered on for them even though i couldn't get it to power up at all even with just the 24 pin cable connected using a psu jumper.
so they said to make up for the hassle and for it failing so quickly they would upgrade to the dark power 12 850w witch is an 80+ titanium vs gold and that they will send a brand new unit factory sealed with all cables. the same day ups emailed me that the shipment was on the way.
so now the waiting game for it to come and i guess i get to see if they declared it right so i don't get jacked for customs fees.
so some bad points no label offered even if the unit failed with in a couple months. most psu makers like corsair or evga would have at least sent u the label if something failed that fast.
also no advanced RMA option witch is pretty common among psu makers evga, corsair seasonic all offer advanced options.
the good points they had a very quick turn around. offered an upgrade. they don't make u contact them first and jump though a bunch of hoops just to get an RMA number.
Got a Be Quite Straight power 11 850w 80+ gold. it failed after only 2 months psu would not turn on no fan spin nothing.
RMA process with BE quite is dif them most companies u don't have to contact them first to troubleshoot or even get an RMA number they just say ship the unit in with a paper in the box that says what your problem is and your shipping info also need to include a copy of the invoice there website says though on a case by case bases they can choose to do the RMA without the invoice though.
i did try contacting them first to see if they would provide a shipping label considering there unit failed so embarrassingly fast they absolutely would not budge and basically said to bad its your problem even called in and asked if i could talk to a manger and they claimed there wasn't one.
they also refuse to offer advanced RMA even though pretty much every other psu maker out there offer that.
so had to ship it to them at my cost to there warehouse witch is
Listan USA Inc. / be quiet! USA
(RMA department)
727 Brea Canyon Rd suite #3
Walnut, CA. 91789
so no Canadian RMA location. cheapest options was netparcel for ups about $14. but i went with frightcom via ups as there insurance was cheaper i wanted to insurance for full value as many companies like to pull the it was damaged in shipping and deny ur RMA and since i never dealt with them before didn't want to chance it. so shipping with full insurance was $20.
so shipped it to them ups ground took 5 working days to get there. same day ups dropped off got an email saying they got the psu and would test in the next 3-5 working days and get back to me. very next day i got an email saying psu failed testing oddly enough they claimed it powered on for them even though i couldn't get it to power up at all even with just the 24 pin cable connected using a psu jumper.
so they said to make up for the hassle and for it failing so quickly they would upgrade to the dark power 12 850w witch is an 80+ titanium vs gold and that they will send a brand new unit factory sealed with all cables. the same day ups emailed me that the shipment was on the way.
so now the waiting game for it to come and i guess i get to see if they declared it right so i don't get jacked for customs fees.
so some bad points no label offered even if the unit failed with in a couple months. most psu makers like corsair or evga would have at least sent u the label if something failed that fast.
also no advanced RMA option witch is pretty common among psu makers evga, corsair seasonic all offer advanced options.
the good points they had a very quick turn around. offered an upgrade. they don't make u contact them first and jump though a bunch of hoops just to get an RMA number.
Last edited by aaron158 on Apr 12th, 2022 10:36 pm, edited 1 time in total.