Rant about Sportchek and Voiding of warranty on bike
I purchased a bike off of Sportchek on May 22 and received delivery within 2 weeks. I got an email from Sportchek advising how to assemble the bike. It's pretty straightforward so I did it myself. Fast forward a few weeks I develop a creak when I put torque on the pedals ok no problem take it to Sportchek since bike is under warranty.
They say since I assembled it that I voided my warranty. So you sent me an email saying how to assemble the bike, you don't mention anywhere about it Voiding my warranty if I do assemble it myself. I've never been as pissed as I was in that store (the floor manager was being an ass to everyone so that didn't help either). Told them to f off and walked out.
I called into the CS line, one lady told me that is correct the warranty is void if you assemble it. I referenced her to the email I got from Sportchek. She put me on hold to check and conveniently hung up on me.
I am beyond pissed. I am sure if I dig hard enough on their site it is stated that warranty is void if I assemble it. But come on, make it visible don't allow shipping to ones house if I gotta lug that damn box to the store to assemble it and keep the warranty.
Going to end up paying out of pocket at a local place to get the bike looked at and fixed.